Case Studies

Challenges of Creating a Customer Review Platform

Our client, being a young marketplace company with talented and ambitious employees, wanted to build a review website which could become a single place of truth for customers seeking for any possible products, services or brands. This should be a robust platform with a complex but intuitive structure combining company profiles, customer reviews, top lists, professional articles with advice, as well as the latest news and trends.

The core element in the future system should be an ultimate tool for collecting fresh and honest customer reviews of any possible brands and services. They should be automatically checked, handled, structured, and quickly uploaded to the platform.

In other words, the client needed an in-house review management platform to handle hundreds of reviews per day. Here is the full list of goals the client needed to reach as a result of this review platform project:

• Create the appropriate backend architecture for the future online review platform;
• Build the solution capable to collect, check, structure, and manage customer reviews;
• Enable the tool with robust functionality like automatic speech to text conversion;
• Set the automatic human loops creation for reviews verification;
• Ensure a high level of security and smooth performance of the tool.

For these purposes, the client was looking for highly skilled Python engineers able to set the architecture and build the needed solution from scratch. They also cared much about the possible candidates' English level and time zone, as they wanted them to strengthen their domestic software team and quickly become an integral part of the review website project.

By then, Fively engineers had already successfully worked with the client on creating several custom cloud applications, and received positive feedback. So after a short period of searching for a vendor, they turned to us, showed us all the review website project details and goals, and chose Fively as the best-suiting software company for it. Our collaboration on a common project started in 2021 and lasted for almost a year.

How Fively Created a Review Website Automation Tool

Fively backend engineers worked closely with the client’s in-house team to build a game-changing review website with robust review verification and automation tool. During this project for a website with reviews and ratings, we used the strategy described below.

Project architecture. Our Python specialists built a smart logic for this online review management platform, so that customer reviews are smoothly handled in 2 steps:

Firstly, using Python language and the Django framework, we developed the reviews automation service with an admin panel. The service accepted requests, either written or as phone calls, and created reviews in the database, ready for the verification process.

Then, simultaneously with their creation, the requests were sent to the AWS platform. There, with the help of the a2i service, for each review were created corresponding human loops - these are the scope of tasks for the client’s team to fulfill upon the reviews. The list of tasks included a check for the adequacy of reviews, a check for the right automatic speech-to-text conversion, etc.

After all the tasks upon the reviews were completed, the reviews were structured and put in the right category in the database.

During both these stages, we used Python dynamically typed cross-platform language together with its high-level framework Django. We also used AWS as a database to store customers' data, and its numerous services which helped to build the suitable infrastructure:

• S3 to store and retrieve any amount of reviews 24/7;
• Lambda to perform all the administration of the review automation tool;
• Step Functions for smooth coordination of the components of the tool;
• EventBridge to trigger workflows for further reviews handling;
• a2i for automatic human loops tasks creation.

Team structure. We implemented the full scope of this review platform development project with 3 of our senior backend engineers, who are well-versed in Python frameworks, database management, and are highly experienced in utilizing the AWS toolset.

Communication tools. During this rating platform development, we worked closely with the client’s software team and ensured the top level of transparency upon all the arising questions. We mainly used GitHub for project management and status updates, plus Slack for brief discussions of the tasks. We also provided the client with regular standups and reports to enable clear communication during the review solution development for the client's website.

Marketplace Development Solution Project Results

Due to the chosen smart architecture and the state-of-the-art technical stack, we managed to create a solution that not only automated all the review management for the website but helped to optimize the client’s workflow and boost trust in this platform among customers.

After 12 months of fruitful work, we were ready to present the results of the eCommerce platform review project.

• We created a complex logic and set up an appropriate architecture for the review management platform so that all the requests can be perfectly verified, structured, and published with minimum human engagement.
• We built a robust automation tool for a review website according to the client’s vision and goals. It is capable of handling both written and verbal reviews, analyzing them, structuring, recognizing speech, and turning it into text form.
• Our specialists set the automatic human loops creation for thorough review verification, structuring, and management, which resulted in maximum workflow optimization for the client’s team.
• Smart and quick review handling helped the client automate their workflow, and create a marketplace that became a single point of truth for all-type brands and businesses for clients all over the world. This resulted in a 55% increase in the represented brands' awareness and trust among the platform customers if compared to other user review websites.
• We provided a high level of security for the tool, tuned its performance, and resolved all the technical issues to ensure its flawless and stable work with multiple review types.

Challenges of Creating an Invoice Processing Solution

Our client, being a young and ambitious marketplace company, wanted to completely change the way stylists, fashion experts, retailers, and brands collaborate with their customers. They wanted to create an invoice processing workflow system that could provide a 100% personalized and flawless digital experience for each customer, leaving them highly satisfied and wanting to pay more.

For this purpose, they were looking for professional engineers able to strengthen their domestic software team and provide both frontend and backend development for an invoice processing workflow solution. Here is the full list of goals Garmetier’s team wanted to reach as a result of the cooperation in this invoice processing system creation:

• Develop a Chrome extension for retail services personalization according to the client's; UX vision;
• Strengthen the in-house client’s team with frontend and backend development;
• Tune the retail extension layout to make it intuitive and user-friendly;
• Create a branded website representing the retail extension capabilities;
• Enable bug-free performance both for the Chrome extension and for the website;
• Provide technical support of the automated invoice processing workflow tool.

To develop this Chrome extension, Garmentier needed a trusted software vendor, who could integrate quickly into the company’s inner processes. By then, Fively engineers had already successfully worked with the client on creating other custom web applications, and received positive feedback. That’s why they were happy to work with us once more. After a short interview with our frontend and backend developers, Garnentier shared the retail extension project details, and back in October 2020, our fruitful collaboration started.

How Fively Created an Invoice Processing Solution

Fively software team started to work together with Garmetier in-house engineers to develop the game-changing Google Chrome extension for the Retail industry. We followed the best UI/UX practices and used our experience in eCommerce extension development to provide the sales personalization tool with maximum performance and an intuitive layout. During this Chrome invoice extension project, we used the following strategy:

Project architecture. We divided the invoice processing project implementation into two steps: firstly, we accomplished the retail extension development, and then finished with the branded website creation. During both these stages, we used React for the frontend, Ruby on Rails for the backend, and Next.js for both these purposes.

We also used two databases: a relative database PostgreSQL to store the core business data of the application, and an in-memory database Redis to store cache and provide timely enhancements and optimizations.

Team structure. We implemented the full scope of this workflow invoice processing project with 3 of our senior frontend engineers, 1 backend engineer, and 1 full-stack engineer. The whole team had a strong background in the eCommerce domain and deep knowledge in browser extension development.

Communication tools. We used GitHub for project management, and Slack for quick communication in-team and with the client. We also provided Garmentier with regular standups and reports to enable clear communication during this retail extension development project.

Using this strategy, we smoothly and quickly integrated into Garmentier internal development processes, and helped their team to accomplish all the Chrome invoice extension project goals.

Result of the Cooperation with Garmentier

Due to the chosen project architecture, technical stack, team structure, and communication tools, we managed to not only reach all the set project goals and personalized the retail workflow. We contributed insightful ideas and professional feedback that helped the Garmentier team refine their other products and overall technical processes. Only after 11 months of fruitful work were ready to present the results of the project.

• We created a game-changing and user-friendly retail extension for Chrome according to the client’s unique UX vision. It has intuitive structure, multiple services offered, numerous membership plans, and great customization capabilities for maximum workflow optimization.
• The created retail extension allowed greatly personalize the way stylers, fashion experts, retailers, and even brands treat customers, and resulted in 80% increase in their clients’ satisfaction rate and in 77% increase in their sales.
• Our specialists displayed Garmentier’s retail platform business opportunities via a user-friendly and catching branded website. We provided it with an intuitive layout and a user-friendly site map, which helped to get excellent customer experience results.
• We greatly improved and optimized both the retail extension and the website performance and resolved all the bugs on the user side. The client’s eCommerce website achieved a good score in CoreWebVitals metrics and the highest possible satisfaction rate from the extension's end clients.
• Fively team continues to provide technical support and maintenance of the invoice processing Chrome extension at the approximate cost and flexible options to ensure the flawless digital experience for each user of the tool.

Challenges of a Household Management Services Platform

Our client, being an expert in the property sector, faced a long-lasting problem of distrust at the market between vendors and customers. Spot prices, verbally agreed transactions, deals with vague conditions, and dominance of paperwork were only making this problem worse.

They wanted to change the situation in the Scandinavian real estate market and create a robust solution that could help all service providers go digital, free from exhausting paperwork and make secure deals and transactions. They also wanted to overcome fraud, gray pricing, and create a safe data management platform that could provide its customers with the best costs and services on the market.

The final solution should cover the needs of younger, digital-first consumers who value convenience, a variety of choices, and customization above all else. For these purposes, they were looking for ingenious software specialists with a strong background in the real estate industry. The chosen provider needed to outflank the difficulties and create a game-changing household management software able to digitalize and streamline the whole sector. Here is the full list of features of the future household management platform set by our client:

• Set the UX vision and the unique design for the household management platform;
• Create a smart sitemap and an intuitive structure for all the partners’ services;
• Develop a robust and flexible e-platform for apartment rental management services;
• Enable fast and secure anti-money-laundry forms and documents filling in;
• Create a mortgage calculator for home-buyers and sellers
• Help to manage the project implementation and estimate the scope of tasks;
• Tune the platform speed, and resolve all the bugs on the user side;
• Provide technical support and maintenance for the system.

The client was seeking for a trusted software vendor, so when they came over our Clutch page with excellent clients’ reviews upon our marketplace development services, they were highly interested in collaboration with us. They set a call with us to make sure we have profound knowledge in the real estate industry and deep expertise in creating customer data management platforms. We discussed all the project details, sighed all the needed documents, and our fruitful collaboration started at the beginning of 2020.

How We Created an All-in-One Household Management Services Platform

Project architecture. To create this big data management platform, we used the following modern toolset:

• React framework for single-page application development;
• Material UI toolkit for layout components development and styling;
• TypeScript language for types definition and using best practices of OOP;
• NodeJS platform for Backend development of the platform;
• Express library for API development and endpoints declaration;
• SocketIO library for data transferring between the client and the server side;
• PostgreSQL as a highly extensible relational database management system;
• TypeORM tool for mapping the database’s entities with TS classes.

Team structure. This complex cloud data management platform was created by a highly professional team consisting of 12 our specialists.

The technical part of the team structure included: 2 senior frontend engineers, 3 highly skilled backend engineers, 1 DevOps specialist with a strong background in SaaS solutions, and 1 architect engineer as a team lead.

The non-technical part of the team structure included: 1 business analyst with a strong background in the real estate industry, a senior project manager, a web designer, and 2 QA specialists experienced both in manual and automated testing.

Communication tools. Fively specialists always stand for maximum transparency and collaboration with the client during each project realization. That’s why we fixed our task statuses and progress in Jira on a daily basis and provided regular standups and calls to provide clear communication. We also discussed all the initiatives and changes in the project on the retrospectives with the client. For quick project discussions with the team, we used Slack.

Project Results

Back in 2020, when we had only begun our cooperation with the client, the real estate industry in the whole Scandinavian region was mainly paper-based. It lacked transparency, flexibility, variety of choices, and fresh game-changing ideas.

Just after 20 months of our fruitful collaboration with the client and the hard work of our team, we faced the rise of the new era in the real estate industry, which is becoming totally digital and client-oriented. This process is gaining force now due to the following outstanding benefits of a data management platform created by Fively specialists:

• We created the unique UX vision and an intuitive design for the advertising data management platform which became an ultimate all-in-one aggregator for top-market real estate agents and household services providers;
• Fively engineers made the data management platform well-structured according to the services range, highly customizable for real estate partners, and tailored to their various needs;
• We provided the platform customers with a marketing data management platform and a wide range of various household services, rental options, and real-estate vendors, giving them much more freedom and choice in choosing the needed service;
• We digitalized all of real estate providers’ legal and financial documents, handover protocols, energy classification PDFs, self-declaration forms and other often signed documents. Now 10 out of 10 real estate deals in Scandinavia are closed digitally;
• We created a smart mortgage calculator for home-buyers and sellers which greatly eased the process of buying and renting an apartment;
• The modern digital platform helped to attract younger, digital-first consumers who value handy and multipurpose solutions, as well as linked those who cared about their security and getting new revenue streams while going digital;
• Our team enabled 100% security of the insurance workflow management system. It includes the anti-money-laundry payment and renewing contracts procedures, compliant with AML and KYC regulations of the real estate market. The platform also includes an obligatory authentication for real estate providers to keep their data safe;
• We optimized the big data management platform performance, resolved all the bugs on the user side, and provided continuous maintenance and support of the platform to ensure excellent customer experience.

The client is highly satisfied with the robust real estate data management platform and with all the project results that changed the face of the entire industry among the Scandinavian countries. We continue to collaborate with the client to support the high performance of the platform and equip it with even more cutting-edge functionality according to the growing customers' needs.

Challenges of an eCommerce Website for Pharmaceutical Company

DermSource aimed at revolutionizing the pharmaceutical industry in the USA itself, as the main challenge they wanted to overcome was that numerous companies simply didn’t communicate with each other. It led to difficulties in the provision, the appearance of shadow supply chains, and precocious price growth across the industry, which resulted in customer loss.

DermSource wanted to solve this problem with the help of a single revolutionary platform instead of numerous pharmaceutical industry websites, where each company could find the dermatology product and buy it at an affordable price. The client needed to get a user-friendly but robust CMS with the potential to become one of the best pharmaceutical websites across the USA.

Thus, the software provider needed to reach the following goals as a result of this project implementation:

• Create a robust eCommerce platform with a custom CMS
• Provide branded pharmaceutical website templates
• Help to manage the project, estimate the scope of tasks, and set deadlines
• Enable secure and fast on-site registration, authorization, and orders processing
• Set smart personal account and shopping cart management
• Tune the platform speed, and eliminate all possible bugs on the user side
• Provide technical support and maintenance for the platform

DermSource was looking for talented engineering specialists, able to create a brand-new CMS solution and revolutionize the pharmaceutical industry. Among the main criteria were also a fitting time zone and a high level of English among the developers to ensure a smooth communication process. The client paid attention to our Clutch page and, after an interview with our developers, they finally found what they were looking for.

We discussed the project details, signed all the needed documents, and started our fruitful collaboration with DermSource.

How Fively Created a Custom CMS for Pharmaceutical Company

During this project implementation, we used state-of-the-art technologies and out-of-the-box architecture design to provide the pharmaceutical company with website templates that could revolutionize the whole pharmaceutical industry.

Project architecture: To create this eCommerce platform, we used the React, React-admin, and Redux frameworks for the Frontend, React Amplify for the Backend, and AWS as a cloud service provider.

Team structure: We implemented the full scope of the project goals with 3 of our senior Frontend engineers, who are also well-versed in Backend and cloud services.

We have also paid special attention to communication during the project. We helped manage the scope of tasks, evaluated their complexity, divided them into sprints, and set deliverable deadlines. Our engineers had daily project discussions with the client, where we shared our progress, solved all the arising issues, and chose the best fitting technical solutions:

Communication tools: We had daily standups to provide the client with our project’s progress, as well as used Jira for task status tracking and Slack for short discussions of any issues.

Results of the Cooperation with DermSource

Only after 4 months of the project duration, we launched the custom platform, that revolutionized IT solutions for the pharmaceutical industry and made supply chains fully transparent. DermSource became the marketplace, where pharmacies can not only buy products but communicate with each other. As a result of our cooperation we reached the following goals:

• We created from scratch a robust platform for a pharmaceutical company with a custom CMS. This CMS leveraged pharmaceutical pricing for more than 800 participants throughout the USA and made purchases totally transparent, eliminating shadow supply chains;
• We set a unique pharmaceutical website design, which made it one of the most preferable, flexible, and user-friendly pharma IT solutions both for purchases and collaboration if compared to other pharmaceutical websites;
• Our specialists ensured secure and fast on-site registration on the website for pharmaceutical company, so that only authorized members of the community can purchase products, and there can be no shadow supply chains or damping;
• Fively engineers set smart personal account and shopping cart management to help customers quickly find the needed products and enable fast orders processing;
• We checked the platform performance, ensured that all the bugs on the user side were eliminated, and provided continuous technical support and maintenance.

Custom CMS for Product Ordering Website Challenges

The client wanted to create a brand-new CMS product ordering platform that could automate and simplify the way people buy water depending on their personal preferences, and make the whole process digital and flawless. They wanted to get a maintainable and scalable custom solution ideally fitting their business needs throughout the USA.

Thus, they were looking for highly skilled engineers, who can create a custom CMS solution from scratch, and are also well-versed in cloud services and backend toolsets. The chosen software development solutions provider needed to reach the following goals for this project:

• Develop a custom CMS with business-tailored functionality
• Provide branded CMS page order design with a user-friendly layout
• Enable detailed product search, assortment, and customization
• Tune highly flexible product ordering, payment, and delivery features
• Eliminate all bugs on the user side and ensure high webpage performance
• Provide technical support of the ready-made CMS ordering platform

The client needed to get a professional and trusted CMS solutions provider, able to ease and digitalize the way people buy water with the help of out-of-the-box user-friendly solutions. Fively software specialists have already worked with the client on several successful bulk ordering website projects before, so they were happy to work with us once more. After a short interview with our frontend developers, they told us all their project vision and the desired result, and our fruitful collaboration started.

How Fively Built a Custom CMS for Product Ordering Website

To create this custom CMS ordering platform, we deeply analyzed our client’s business niche, the preferred workflow tools and methods, their brand book and company design, as well as principles they wanted to follow. The main idea was to create a handy digital platform, that would ease and optimize the process of ordering water for customers from all states.

We built the architecture for the future CMS from scratch, followed the best UI/UX practices, and used all our previous experience in eCommerce website creation to come up with this game-changing water ordering digital platform:

Project architecture: We created a custom bulk ordering website from scratch using React, and turned to Contentful CMS toolset to tune the platform management. We used Auth0 to enable flexible CMS authentication and authorization procedures, and PHP for the backend.

Team structure: We implemented the full scope of this bulk order website project goals with 2 of our senior frontend engineers, who have profound expertise in CMS platforms, and possess good knowledge of PHP toolsets and libraries.

Communication tools: We shared the project’s progress on daily standups, monthly retrospectives, and reports with the client. We also discussed all the possible improvements and new tasks at the end of each sprint. For daily communication, we used Slack and Jira.

Project Results

After 6 months of the project duration, we launched the custom CMS ordering platform, that met our client’s expectations, and was highly appreciated by customers:

• We created from scratch a robust business-tailored CMS for ordering bottled water, that includes a sophisticated algorithm of assortment and tuning the needed products. Thus, all the platform users can easily find the product they need according to the preferred parameters;
• We tuned the highly flexible product ordering, payment, and delivery features at the platform for customers from all 50 states, including pre- and bulk ordering, as well as various recurring payment options;
• We made the whole water ordering process totally transparent and digital, turning it into a 1-minute task, which soon resulted in 40% raise in bottled water bulk and pre-ordering;
• Our engineers ensured secure and fast registration and authentification procedures on the platform so that users can save their preferred products, compile shopping lists, and add them to their shopping cart for the future or recurring purchases;
• We created a user-friendly CMS layout, tuned the platform performance, and eliminated all the bugs on the user side. We ensured the stable and fast performance of the platform, which has got the highest possible rate of customer satisfaction.

Challenges of Magento CMS Customization

The eCommerce company needed to get a fitting UX vision and compile a brand identity book for the future body care retail store website. The additional challenge here was time: they wanted to provide the end client with a ready-made custom website based on the Magento CMS platform in a short timeline. Thus, they were looking for highly skilled engineers, who can provide Magento customization services and are also well-versed in backend and frontend toolsets. The chosen CMS customization company needed to reach the following goals for this project:

• Set the project architecture and estimate the scope of tasks
• Provide user-friendly website design with an intuitive layout and site map
• Compile the brand identity book for the eCommerce company
• Fulfill Magento customization services to build a ready-made solution
• Add secure recurring payments functionality to the platform
• Set smart shopping cart management at the website
• Enable high website performance with no bugs on the user side
• Provide technical support of the ready-made solution

The eCommerce company wanted to get a professional Magento customization eCommerce solution provider, able to solve custom CMS development tasks, and quickly create a user-friendly website according to the client’s brand book. The client was in search of a trusted partner, as the important factor here was a tough timeline. By that time, Fively has already successfully worked with the client as a custom marketplace development software vendor, so they were happy to work with us once more. After a short interview with our backend developers and a web designer, they told us about the project details and our fruitful collaboration started.

How We Helped the eCommerce Company

During this Magento CMS customization project, we followed the best UI/UX practices and used our experience in eCommerce website creation to set the new brand identity for the client’s e-store. We not only helped to manage the project, but also proposed a suitable custom CMS architecture example, and set deliverable deadlines. That’s how our project looked in detail:

Project architecture: To create this eCommerce website, we used the Magento CMS platform toolset, PHP for the Backend, as well as CSS, JS, and HTML for the Frontend.

Team structure: We implemented the full scope of CMS customization services with our senior backend engineers, who are well-versed in PHP and good at frontend tools and libraries, and our web designer, who has a strong background in the eCommerce domain.

Communication tools: We provided the client with daily standups and reports to enable clear communication on the CMS customization project. We also used the Jira tool for task status tracking and management, and Slack for quick discussions of any project-related questions and initiatives.

The chosen project tech stack, architecture, and management decisions allowed us to fit into the strict timeline, successfully provide all Magento customization services and get the highest possible satisfaction rate from the website’s end clients.

What Magento CMS Customization We Provided

Having in mind the tough timeline for the project, our professional backend engineers quickly fulfilled the whole scope of the project goals, and only after 3 months of fruitful work were ready to present the results of the custom CMS development project:

• We created a unique UX vision for the body care eCommerce company website, and complied its brand identity book, which resulted in a 70% increase in the client’s brand awareness;
• Our specialists beautifully captured and displayed the end client business opportunities via Magento 2 custom CMS design. We provided the solution with an intuitive layout, built the fitting architecture, and created a user-friendly site map, which helped to get excellent customer experience results;
• Fively engineers enriched the custom CMS solution with recurring payments functionality and smart shopping cart management, providing users with an easy way of renewing purchases. We enabled a high level of security during each transaction thanks to the following cybersecurity best practices;
• We greatly improved the website performance and resolved all the bugs on the user side. Thanks to our CMS customization services, the client’s eCommerce website achieved a high score in CoreWebVitals metrics and good SEO results;

The Challenges of Engineering For B2B Blockchain Companies

Blockchain technology has long passed the stage of being a buzzwordy trend. Nowadays, it is an extremely ambitious field in which both well-established enterprises and tiny startups invest a small fortune without hesitation.

However, being a breakthrough in the world of technology, B2B blockchain attracts a huge number of people with dubious expertise like no other industry. Under these circumstances, it is anything but simple to find a vendor who could be trusted with the development of your product. BloXmove managers decided to start cooperation with Fively right off because our expertise was far beyond any dispute.

How We Helped BloXmove With the Development of a Blockchain B2B Platform

Today, blockchain in mobility is still a kind of curiosity, since applications of blockchain technology beyond cryptocurrency are not in the limelight in general. Together with BloXmove, our well-knit team of skilled on-demand developers grasped the challenge of altering this state of business.

Our web engineers started working on the BloXmove project in 2021. We have been participating in the development of the frontend side of the platform and in the creation of the backend side with all its B2B blockchain-powered features.

The main goal was to implement a comprehensive infrastructure built around the BLXM coin. The entire platform is designed in such a way to facilitate direct collaboration between various mobility providers and green power suppliers through convenient blockchain B2B payments and other decentralized solutions.

In addition, several more products will use the BloXmove ledger and related infrastructure. The first product is a blockchain mobile app that can function as a hub for multiple eco-friendly mobility providers. The second product is a mobile app blockchain solution that will allow you to allocate the budget for mobility services among different operators from one wallet-like app.

The Result of Our Cooperation

Our engineers are still working on the development of individual pieces of this blockchain B2B platform. Nevertheless, a lot of core functionality has been implemented and it can definitely be of interest to numerous B2B business owners.

At this point, our engineers, including Python development specialists, continue to develop this blockchain B2B platform, creating more and more unique features for it. The platform already has 5 mobility companies and 4 energy suppliers as partners, while the project itself is supported by a dozen of large investors. In the future, BloXmove is going to make focus on blockchain mobile app development.

Unlike many other B2B blockchain companies, BloXmove was fortunate enough to hire experienced developers, namely Fively’s engineers, to live their dreams. The crypto platform is growing rapidly from one milestone to another milestone. The products and services of BloXmove have already caught the attention of numerous clients even despite the fact that not all functionality has been implemented yet.

The Challenge of Online Chat Assistant Development

A real breakthrough in the world of digital assistants was the emergence of chatbot machine learning technologies. Nowadays, many such automation solutions are based on certain chatbot machine learning algorithms. The rise of chat bot AI assistants solves a number of problems that were beyond the reach of their less advanced versions lacking AI and ML integrations.

Chat assistant apps have come a long way from tongue-tied robots built on keyword recognition patterns to sci-fi-esque models utilizing natural language processing (NLP) technology. Machine learning and chatbots fit like a hand in a glove – together they can break the ice with your customers and keep the business going.

Therefore, it is extremely important for developers to make sure that the client does not even notice that a dialogue is being held by means of a virtual assistant. Today, making an intelligent chatbot truly intelligent is the primary goal and the major challenge for chatbot machine learning engineers to face.

How We Helped an AR Company Enhance Customer Service

The on-demand developers from Fively began the collaboration with the augmented reality company in 2019. Our client was looking for a team of developers that could help them build a complex machine learning chatbot tool to streamline the communication with their customers.

The scope of work for the engineers was not limited to a simple chatbot machine learning project. We had to go the extra mile and create not just a chat bot AI assistant, but a feature-packed toolkit built upon chatbot technology and neural networks.

The future software suite was supposed to provide many options for support and sales departments, such as information about the AR products, vital customer data, info about similar cases, and so on. It was also required to implement a range of integrations with other services, like Zendesk, LivePerson, etc.

The machine learning chatbot solution was built to automate a major part of the interactions with clients and also become a handy reference source for customer care agents. In a nutshell, it was believed that the final product would significantly skyrocket the effectiveness of the departments dealing with buyers.

Indeed, the result surpassed even the boldest expectations since our solution was able to double the productivity rates of the employees.

The Result

It took our engineers a little over 2 years to create a bespoke and truly cutting-edge software product, which now helps one well-renowned augmented reality company from Europe remain on the same wavelength with its customers.

The engineers from Fively were involved in frontend and backend development activities. We also implemented all the required 3rd party integrations and created a user-friendly browser extension for Chrome from ground zero.

The client evaluates the experience of working together with Fively’s virtual chat assistants development team as extremely positive. Our engineers have established themselves as a well-coordinated group of highly qualified professionals with impeccable communication skills.

Being developed with the direct involvement of Fively, this complex chatbot with machine learning functions has become a game-changing tool for the AR company. It helped them harmonize the workflow across several departments of the company at once, reducing the burden on sales and support agents and making access to relatable product and customer info really instantaneous.

Anti-Fraud Protection System Challenges

The significant challenges were that fraudsters continuously evolved their tactics, while classic solutions for anti-fraud protection like call center anti-fraud solutions with the usage analysis and active TCG weren’t as effective as before. The telecommunications company wanted to implement a thorough optimization of the client for their anti-fraud analytical tool, enable its prompt work with signaling analytics, pre-call fraudulent SIM-boxes detection, as well as make it much faster and smarter. Thus, the company was looking for highly skilled Python developers, who are familiar with Elasticsearch tech stack to strengthen their engineering team and provide the following solution optimizations:

• Tune real-time anti-fraud signaling analytics on the client-side
• Enable stable work of the client with advanced fraud tactics
• Optimise the performance of pre-call fraudulent SIM-boxes detection
• Resolve all the bugs on the client-side of the platform
• Provide technical and maintenance support for the system

They needed highly-skilled on-demand developers, able to implement all the platform optimizations, provide stable work on the client’s side, and fix arising bugs. The important factor in finding a software vendor was trust in transactions. Fively engineers have already successfully worked with the company’s software team before, so after a short interview with our developers, they told us about the project details, ensured that we possessed the professional level they needed, and chose our custom development company for this project implementation.

How Fively Helped the Telecommunications Company

In the course of the optimization of this anti-fraud software solution, we provided not only professional backend services and well-commented code. We chose the fitting architecture to tune its work on the client’s side, improved its performance, and fixed all the arising bugs. We also worked closely with the company’s software team, including QA engineers and DevOps specialists, helped to estimate the scope of tasks, and set deliverable deadlines for the successful Big Data fraud protection project implementation.

Project Architecture: To improve the work of this anti-fraud software solution, we used Python language for the Backend and Elasticsearch as an analytics engine.

Team Structure: We fulfilled the given scope of the inbuilt anti-fraud solution optimizations thanks to the client’s team extension with 2 of our highly skilled backend specialists.

Communication tools: We used Jira for task scheduling, and Slack for prompt in-team communication. We also did a daily standup to provide clear tracking of the current tasks status and discuss any initiatives in the project.

The chosen project’s architecture and workflow management decisions allowed us to fulfill the platform optimization successfully, turning it into the best anti-fraud solution in the RAFM market.

The Results

As a result of our fruitful collaboration with the telecommunications company, we greatly optimized the work of the client for their anti-fraud analytical tool:

• Fively experts tuned the proper work of real-time customer analytics on the platform, so it can process thousands of calls and detect fraudulent SIM Boxes with geolocation before any grey route calls enter the customer’s network;
• We improved the performance of the client for the anti-fraud platform, enabling the fastest speed possible in detecting fraud independent of IMSI or IMEI activities. It now equals 5 seconds instead of 60 minutes in classical CDR-based contact center anti-fraud solutions;
• We enabled the prompt work of the client in case of advanced SIM Servers, Human Behavior Simulators (HBS), Mobile SIM Boxes, or other advanced fraud tactics. It has given customers an unprecedented level of anti-fraud protection, and turned the platform into the best anti-fraud solution on the market;
• Our engineers resolved all the bugs and errors on the user side, enabled stable work of the client, and continue to provide timely technical maintenance and support for the customer

The Challenges of Wine eCommerce Platform Engineering

The family ran their business with success. Somewhere along the line, their wine and spirits company grew to the point when it badly needed a cutting-edge eCommerce website not to cut down momentum, but rather to accelerate the expansion of their business.

When the managers of Baron Wines began to look for a development team that could take on eCommerce retail website development, it happened that their choice fell on Fively. When we got to know each other a little better, the final decision became obvious for both parties —no one could do this job better than the engineers from Fively. In many ways, the choice of Baron Wines managers was due to the fact that they were fond of our portfolio, and found our experience sufficient to safely rely on us in the realm of online eCommerce website development.

Once the decision to cooperate was made, our main goal was to create a genuinely modern wine & spirits website that would help attract new customers who appreciate the exquisite taste of old wine and introduce them to the full range of different services provided by Baron Wines.

Did we succeed in meeting the expectations of fastidious wine connoisseurs? - You bet! After all, we managed to create a marvelous wine store website to achieve an exquisite blend of the fairly tradition-bound wine-making business and the state-of-the-art-type eCommerce industry.

How We Helped Baron Wines with Wine Store Website Development

Going digital is never easy, especially when it comes to conservative industries, such as wine production. Hardly anyone would deny the fact that the eminent culture that has been formed around wine has been cultivated for centuries, and therefore has a large number of deeply-rooted traditions and practices. We knew that we had to dive headlong into the lofty philosophy that lies at the very heart of the production and drinking of classy spirits.

In addition, we were to create a product not for ordinary wine lovers, but for people with a very delicate constitution, refined tastes, and extremely high standards. We made it for connoisseurs of fine wines who know what they need and who are not ready to make concessions.

Bearing in mind all of the above, we approached the task responsibly and were pedantically gathering all the requirements for the future product and wishes of our client to build a wine eCommerce solution of transcendent quality.

Our on-demand developers were keen to create a feature-rich wine eCommerce platform that could boast of its impeccable performance, which in turn would help Baron Wine to exercise its services in accordance with the highest standards and enhance its business development rates significantly.

In the words of the owners of Baron Wines, the engineers from Fively have splendidly handled online eCommerce website development for their wine-focused business. In cooperation with them, we have built a feature-packed eCommerce platform, which right now helps the family-run business to generate new customers, keep in touch with regular clients, promote their services far beyond London and, of course, sell the best vintage wines from France to the savviest drinkers.

Results of Our cooperation on Wine & Spirits Website

Judging by the eCommerce retail website development, which was carried out by a team of engineers from Fively, one cannot help but admire the work done. Over several months, we guided Baron Wines through the digital transformation journey from start to finish.

We have been able to create a pixel-perfect wine eCommerce website that looks and functions as an online store for premium products is supposed to. We’ve also upgraded the CRM system so that valued customers can enjoy a truly personalized experience. It is also worth mentioning that for this wine and spirits online store the warehouse management system has been significantly expanded — right now the software provides more scenarios for interacting with goods, as well as updated calculation scripts.

Nowadays, any small business can completely get rid of the better half of bottlenecks, through eCommerce retail website development, which can greatly increase its capacity and make even a tiny company a very serious rival. Baron Wines is a real-life image of how cutting-edge technology can transform a family-owned firm into a company that does much business globally.

The Challenges of a Handy Shopify Extension Development

The client was looking for strong engineer support to strengthen their team and scale the existing server infrastructure: “We are looking for a very experienced back-end engineer to help scale our AWS infrastructure, monitor performance, and get ahead of any potential server issues. This hire will be the front line for all issues and we are hoping to find a long-term member of our team. Our current Engineering team is comprised of a CTO (full stack), Front End Designer, Front End Developer, and three other full-stack engineers.”

Thus, for this browser extension development project we needed not just to build a custom application and set the needed infrastructure from scratch. Our mission was to become an integrated part of the already existing development team and its front line force for reaching the following goals:

• Help to scope projects and set deliverable dates;
• Build and scale a shopping service MessageBuy - an extension for Shopify;
• Arrange SMS shopping cart notifications for users who abandone the cart;
• Rework clients’ server infrastructure on a Shopify cloud platform;
• Provide continuous technical and maintenance support;
• Fix arising bugs and solve any issues, if any.

After all the documentation was signed, we started our fruitful collaboration upon the development and maintenance of a custom Shopify extension MessageBuy, that continues up until now and has impressive results.

How Fively Helped MessageBuy

In this Shopify case study, we provided top-tier management of the project at all development stages: provided precise analysis of the client’s business needs, proposed an optimized team structure, the suiting server architecture, the right tools to provide a smooth deployment process:

Project Architecture: To create this Shopify chrome extension, we decided to use Shopify and AWS platform and infrastructure services, Google and Stripe APIs, and DevOps techniques of agile development and flawless integration.

Team Structure: We analyzed the given scope of the client’s goals, and realized that 1 back-end specialist, requested by the client initially, is not enough for the project. We proposed the team structure optimization, and the client agreed on 3 full-stack and 1 DevOps specialist as the fitting team size.

Communication tools: We used Trello for task status tracking and management and Slack for direct communication with clients on any initiatives.

Post-production support: we arranged qualified technical support of our Shopify Сhrome extension to monitor performance, and get ahead of any potential server issues.

All these improvements allowed us to successfully cover all the client’s goals and get great project results on application work.

Results: Shopify SMS Notifications and Abandoned Cart Recovery

As a result of close cooperation with the client, we have built a shopping notifications service MessageBuy that has the following features:

• We build an extension for Shopify MessageBuy that optimized the process of marketing and sales communication, made it fully automated in comparison with other shopping notifications services, and saves time on the information processing. It has a free trial and strong customer support.
• We created a system of automated and personalized Shopify text messages, which involves consumers buying and allows raising sales up to 40% and consumer engagement rate up to 78% thanks to SMS marketing messages.
• Due to our Shopify cart abandonment software, we’ve made abandoned cart recovery an easy 3-minute setup process that’s fully automated and does not require any human interaction from merchants. Plus, the app can provide you a free 2-weeks audit of why your customers abandone cart notification Shopify and how to minimize this.

Client’s feedback on the quality of our cooperation:

Darren Pierce, CEO at MessageBuy, commented in his review on Clutch “Custom Software Dev for Text Messaging Company” on our close collaboration throughout the year: “The team at Fively provides a service with consistent results and little issues. Their project management style is top-tier. Their team helped us scope projects and set deliverable dates. I was most impressed with their communication. They were happy to get on a Zoom call at any time to talk through anything.” He also marked our quality of software development, schedule of work, cost of our services, and willingness to refer and help as 5 out of 5.

The Challenges of Real Estate Data Visualization Development

Real estate investing has always been fairly challenging. Such an event has always required a lot of planning, endless research, and tons of networking. Whether a person chooses to use a real estate agent or takes on the responsibility of finding a home, the searcher will inevitably come face to face with the top-to-bottom rendering of dozens and dozens of various sources.

All this painstaking work is necessary in order to have a thorough understanding of the real estate market and not make a hasty or unprofitable decision buying real property.

This same sort of situation is observed with the sale of real estate – listing your property on all available websites can take a lot of time, as well as communicating with potential buyers, and inevitably answering the same type of questions over and over.

Both buying and selling real estate can simmer for years becoming a sheer headache. The main goal of our client was to make buying a dream home easier and selling a truly worthwhile property faster. For this reason, our engineers were entrusted with providing a data-driven real estate software solution that accumulated thousands of different proposals and presented them in a user-friendly and pretty understandable way.

How We Helped Our Client with Real Estate Property Search Software Development

We, like our client, understood that it would not be easy to create a data-driven platform that would present information about the real estate market in any particular place in real-time. First of all, we had to find a good solution for how to make it intuitive to operate and not overloaded with various data.

So it has been decided to focus on data visualization tools because the majority of real estate property search websites often either don't have such functionality or can only offer extremely bland visual-based tools for real estate properties search. Our specialists, together with the project owners, have seen eye to eye that when visualizing data the product may be well received by future users and take its unique place among other beloved real estate property search websites.

For several months, our on-demand engineers had been creating the frontend side of the project. They consulted a separate development team on backend engineering as well. As a result of our collaborative effort, we managed to release a data-driven real estate platform with the integration of multiple tools for more convenient gathering and analysis of related information, including easy-to-use data visualization tools.

Results of Our Cooperation on Data Visualization Real Estate Website

Our engineers have done a great job and delivered a brilliant product that is impossible not to admire. We’ve developed a software product with embedded services that are strikingly different from other property-search tools on real estate websites due to the implementation of the data visualization functionality.

Most importantly, our data visualization solution turned out to be extremely functional and incredibly informative. This web application demonstrates not only the physical location of the object on the map but also allows you to get acquainted with the general trends in the local real estate market, as well as find out the contact details of the seller and learn about the underlying potential problems if any.

The business owners highly appreciate cloud application development services provided by our engineers. They think much of the well-coordinated work of our development team and the rock-solid tech expertise of our coders.

To date, the real estate property search software, which was designed and implemented by experts from Fively, is a fairly successful platform that is popular not only with realtors but also with real estate owners and people planning to buy a house.

Financial Accounting System Development Challenges

The client was looking for a strong engineering team able to realize a project idea on creating a financial management accounting system from scratch. This financial systems accountant should perform vast analytics, data management, and visualization, and greatly automate managers’ daily workflow.

Thus, for this project we needed to reach the following goals:

• Help to scope the project and set deliverable dates
• Build a custom financial accounting system from scratch
• Enable financial modeling and analytics in it according to the data gathered
• Set and tune timely reporting for the accounting periods
• Monitor, visualize and update profit and loss, cash flow, balance, and summary indicators financial reporting
• Provide technical and maintenance support for the system
• Fix arising bugs and solve any issues, if any

The important factors, among others, were proficient skills and the fitting time zone of the developers. After a long period of searching for the fitting engineering team, the client has got a positive recommendation upon Fively skills and expertise and chose our custom development company for this project.

After all the documentation was signed, we started our fruitful collaboration upon the development of a custom financial management accounting framework.

How Fively Helped the Financial Services Company

In this case study we provided top-tier management of the project at all development stages: tailored the financial system development to the client’s financial management needs, analyzed components of the financial accounting system, proposed an optimized team structure, the suiting application design, as well as the right tools to provide a smooth deployment process:

Project Architecture: To create this financial systems accountant we chose React for the frontend, Node.js for the backend, and Prisma as a Database service. We also decided to create a custom design of the system from scratch using the Figma design tool.

Team Structure: We analyzed the given scope of the client’s goals, and proposed the team structure of 1 full-stack, 1 backend specialist, and 1 designer as the project-fitting team size.

Communication tools: We used Trello for task status tracking and management and Slack for direct communication with clients on any initiatives and possible changes in the financial management accounting system requirements.

These technical and workflow decisions allowed us to successfully cover all the projects’ goals and get great results on the work of the financial accounting management system.

Results of the Cooperation

As a result of close cooperation with the client, we have built a financial management tool that has the following features:

• We built a custom financial accounting system meaning that is fully tailored to the client’s needs and greatly optimized the processes of data gathering, structuring, sorting, and overall financial management in the company;
• We made the operations on data totally secure in our financial accounting system example thanks to the login procedure and different administrative roles in the system. It has also set the financial and business information on the company’s clients in order, and enhanced the internal communication within the company;
• We made profit and loss, cash flow, balance, and summary indicators financial reporting easy and quick procedures that are fully automated and greatly save time on the financial management in the daily workflow of the company’s management;
• We enabled visualization of the financial analytics for the given periods to help the company’s management make data-driven decisions, find weak points and issues in the company’s financial structure, and eliminate or minimize possible risks.

More Than an App for Medication Management

When it comes to the HealthTech industry, the first things that come to mind are usually low-tech mental health apps, similar specialist search solutions, and a whole bunch of different medication management applications that remind you to take pills and provide access to relatable clinical information. In reality, the universe of HealhTech software is much more diverse.

Without underestimating the importance of medication management apps, it’s impossible to deny that these solutions form just the tip of the iceberg. HealthTech is an industry within which much more complex software is being created for medical clinics or even national health systems that are used by hundreds of thousands of people every day.

At Fively, we also do our part in advancing the healthcare industry to improve the quality of medical services globally. One of these important projects is the medical management app for AviMedical.

The Challenges of Medical Human Resource Management

Healthcare providers rely on the rational allocation of resources, as this determines how effectively medical workers can provide care to patients. In no other industry does efficiency play such an integral role as in medicine. Health care professionals, patients, the procedure of time slot allocation – these are all pieces of a large and complex puzzle medical establishments have to deal with.

It is obvious to everyone that the lifesaving time of doctors should not be wasted, and patients should receive proper treatment in a timely manner. Nevertheless, organizing a flawless routine within the clinic is not a trivial task at all.

Medical resource management systems are being developed to address this challenge. Such resource planning platforms allow you to automate many aspects of the workflow, for example, they can handle medical practice management and human resources administration tasks or can assist you to manage medical bills.

How We Helped AviMedical Create a Resource Management App

We started cooperation with AviMedical in November 2020. AviMedcal managers were expanding their already existing development team, so our on-demand developers worked in cooperation with in-house coders.

Our main goal was to build an application from scratch that will become an important part of the medical resource management system. Initially, there was already a design for the future application. We had been working to turn it into reality as a solid app that would be merged with a large resource planning and medical crew resource management platform.

Our mobile application was supposed to become not just a tiny bit in the medical management resources loop, but an essential link between clinics and their patients. So we paid due attention to making the app run like clockwork. Indeed, in this case, an impeccable user experience is a must for patients to be able to quickly and efficiently receive all the required medical care.

The Result

The result of our collaboration is two robust mobile applications for iOS and Android that are capable of dealing with more than 10.000 patients on a day-to-day basis.

Via these applications, the patients of AviMedical can schedule appointments with their physicians and manage them if necessary. To save even more time, patients can fill out all medical questionnaires in the app before going to the clinic itself.

We have also implemented functionality that allows patients to view all laboratory results, medical prescriptions, and other documents related to their health via the app. With convenient access to the data about their conditions, clients will be able to make more informed decisions regarding the necessity for further examinations and treatment.

It is worth noting that the app makes it real for patients to reach out to their doctor at the touch of a button. The only fact that the GPs are literally close at hand can greatly facilitate clarifying all the blind spots and reducing the frequency of visits to the bare minimum

The Challenges of CRM Customization and Configuration

Modern business often relies on customizable CRM systems. Such solutions help companies to organize and accelerate many business processes related to customer service and customer experience. Present-day CRM apps are must-have applications for sales and marketing departments that are struggling to keep customers engaged and the entire business running.

What is CRM customization? The answer is quite simple. It often turns out that off-the-shelf systems need to be fine-tuned to become a great fit for all business requirements. In addition, with the passing of time, even once cutting-edge applications outlive their usefulness. Therefore, businesses turn to software companies that provide CRM customization and configuration services to blow the dust off their legacy CRM software.

In such cases, the development team needs to determine which strategy is best: updating an old piece of software or building a brand-new one from scratch. In the case of Volt, we tried to strike a compromise.

How Fively Helped Volt to Track Purchases

We started working with Volt in 2019. The event company already had a CRM system at its disposal, however, it was decided to upgrade it to give the sales teams more wiggle room and make the sales process even more efficient.

Our CRM software customization capabilities are not limited to custom UI implementation. So before proceeding to code writing, the engineers carefully studied the old system. We were thinking about how to track purchases in a more thoughtful way. We also reflected on how to arrange the management of leads contacts more meaningfully to provide our clients with a product having flawless architecture. When we had the design and the roadmap ready, our frontend and backend engineers started developing a new customizable CRM.

This was not our first ERP and CRM software customization project, so we understood how important it is to make the final product convenient for the end-user. We have worked closely with Volt’s employees to build customizable CRM software that will be neatly tailored to truly improve team performance.

Our cooperation lasted for a whole year. Leaving the best that was in the old system, we have thoroughly redone everything else. At the end of the day, Volt got a state-of-the-art CRM platform that was beyond reproach.

The Results of Our Cooperation

A completely redesigned CRM application has become the result of our 11-month-long joint work. Now, this powerful system is used at the 10 largest open-air events in Northern Europe such as Roskilde Festival, Copenhell, Northside, and Smukfest.

At the biggest festivals that Volt deals with, the number of visitors often exceeds 100,000 people. However, after our CRM customization, the robust software withstands all challenges like a breeze and helps Volt keep in touch with the customers again.

The company is growing in leaps and bounds. Today, Volt provides its charging services to an expanding number of open airs. And our feature-packed CRM system, which increases the accuracy of forecasting reports by up to 40%, helps them take their next well-thought-out steps in business.

Our history of cooperation with Volt is a clear example of how ERP and CRM software customization services can unleash the full potential of a business.

The Challenges of a Patient Management Tool Development

There is hardly anyone who will deny the fact that the healthcare industry always grows by leaps and bounds. The public health service has been an ever-living source of innovation for a very long time. The reason for this is the apparent desire to improve patient care and increase patient satisfaction rates.

Nowadays, clinic-to-clinic digitalization does not come as a surprise. All present-day patients have their own electronic health records and therefore no one expects to be faced with an old-fashioned patient record sheet. In the same way, the medical staff relies on some kind of patient management platform when dealing with their administrative tasks and other related duties.

On the other hand, patient self-management tools are gaining popularity, which allows those in need to take care of themselves on their own, without involving a GP. Such state-of-the-art solutions with direct patient engagement have proven to be effective in reducing the workload on the attending physician and giving the patient much greater independence from medical workers. For example, these apps have functionality such as patient-reported outcomes and AI in pain management. Apparently, contemporary eHealth tools cannot do without notification modules and virtual assistants.

One can observe soaring demand for high-quality software in the patient flow management solutions market, which will combine the best technologies and approaches, and will also be able to provide real value not only to the medical staff but also to the patients themselves.

As the result, cutting-edge management apps have become an integral element of any modern medical institution. All medical institutions are trying to integrate the most modern and feature-packed patient management platforms into their workflow. Resilience and privacy are always at the forefront of such software solutions.

There aren't many software companies that have the expertise to build complex applications for healthcare professionals. Fively is exactly the company that creates HealthTech solutions that meet the high standards of the industry. Therefore, Brigtree decided to start developing SNAP, a brand-new AI-powered patient management platform, together with our engineers.

How We Helped SNAP Build a Patient Portal

We started working on SNAP, a company specializing in post-acute-care-related services, in 2019. Despite the fact that this American company is a major manufacturer of HealthTech software, for this game-changing project, they needed to significantly expand the staff of experts at that time. For this reason, they put together a team of experienced engineers with relevant HealthTech backgrounds to begin developing their cutting edge performance management platform. And, of course, it included our brilliant software developers.

The purpose of this cooperation was to create from scratch a unique patient management system that could cover a huge variety of tasks related to patient care and beyond. The main difference from the solutions offered by competitors was the presence of AI-driven functionality that would make this patient relationship management platform pretty smart and somewhat independent. We were directly involved in making the idea of highly automated patient management software a reality.

The experts from Fively worked on the two main elements of the entire complex automation system. Namely, we created from scratch a modern portal for patients and a user-friendly mobile application. Our well-versed programmers have also developed modules for appointment scheduling, real time appointment reminders, medical billing automation scripts, and other functionality for this patient management platform.

It was planned that this platform will allow clinics to improve the quality of patient care, and patients, in turn, will receive exactly the care they need at the moment. An important role in the product being developed was played by the integration of technological solutions based on a data-driven approach. Thus, each stage of treatment would be regulated not only by medical staff but also by intelligent AI scripts. And the same goes for medical record and patient record management procedures – they should be handled by all-seeing Artificial Intelligence as well.

The SNAP system should have not only the functionality necessary for treatment and patient care but also the tools for processing the related documentation. So we also had to implement scripts and modules to automate paperwork in huge volumes in order to save time for real employees of healthcare institutions.

The Results of Our Cooperation

Since SNAP is an extremely large-scale software engineering project, our continuous cooperation with Brightree has been going on for more than 3 years.

Although work on updating and polishing the product is still ongoing, the results of our cooperation are already highly beneficial to many medical institutions. The set of patient management tools called SNAP helps doctors and nurses provide inmates with proper post-acute care.

Our experienced full-stack engineers have built both the web-based portal and the mobile app, which are now essential elements of the SNAP patient management solutions. Both forenamed elements are state-of-the-art and feature-packed solutions that function flawlessly with the rest of the SNAP components, creating a comprehensive cutting-edge management eHealth software ecosystem.

The high-quality and flexible patient management tool can be easily adapted to any clinic or medical practice to significantly increase overall performance in just 2 months. Among other systems represented in the patient flow management solutions market, this product differs in that it has excellent stability of performance and can be used as an all-in-one software suite by various health care providing institutions.

The outstanding quality of the final product and the increasing demand for it allows us and Brightree to consider the project to be extremely successful and the partnership with our developers to be incredibly productive.

Challenges of Workflow Management at Insurance Companies

Inzmo wanted to turn their UX vision into a ready-made insurance company workflow automation tool, that could be able to provide its users with the total digitalization in the insurance sector. The company was looking for highly skilled engineers, who are also well-versed in front-end tech stack, PHP, as well as database management. The ready-made solution for insurance workflow process optimization should have a user-friendly and intuitive GUI, high website performance, on-site insurance claims processing, and several third-party integrations. For this project implementation we needed to reach the following goals:

• Turn the client's UX vision into a ready-made insurance claim workflow automation tool
• Help to manage the project implementation and estimate the scope of tasks
• Enable quick on-site insurance claims processing
• Provide users with various insurance plans and payment options
• Set real-time customer analytics and advanced reporting on the platform
• Enable essential third-party integrations
• Tune the platform speed, and resolve all the bugs on the user side
• Provide technical support and maintenance for the system

INZMO needed professional front-end developers, able to solve complex web portal development tasks, create an insurance industry workflow optimization platform with numerous features, fix arising bugs, and optimize the site speed. The important factor in finding a software vendor was trust, as INZMO has already successfully worked with our engineers, and they were happy to work with us once more. After a short interview with our developers, they told us about the project details and showed us the Figma files with their UX vision of a working homepage. That’s how our fruitful collaboration on creating a digital home insurance platform started in June 2020.

How We Helped Insurance Workflow Solutions Company

During this project on digitalization in the insurance industry, we not only turned the customer’s product design into a ready-made insurance workflow automation tool. We fitted into INZMO’s internal sprint methods: estimated the scope of tasks, set deliverable deadlines, and provided top-tier management of the project.

We have also communicated with the the client’s team on a daily basis, analyzed the complexity of features for this property insurance digitalization platform, and proposed the suitable project architecture. To be short, that’s how our project looked like:

Project architecture: To create this rental service platform, we used the Vue.js framework and jQuery library for the Frontend, PHP for the Backend, and MariaDB as a database service.

Team structure: We implemented the full scope of the project goals with 2 of our senior Front-end engineers, who are also well-versed in PHP and database management.

Communication tools: We used Jira for task status tracking and management, and daily standups to provide clear communication. We also used Slack for quick discussions of any initiatives and changes in the project.

These technical and workflow management decisions allowed us to successfully cover all the projects’ goals, stay flexible, and turn the clients’ platform into into one of the best insurance workflow management platforms.

What Insurance Digitalization Features We Provided

We began the cooperation with Inzmo in 2019, and after 15 months of fruitful work, we were ready to present the results of the insurance workflow management project:

• Our specialists smoothly integrated the company's UX vision into an insurance workflow automation solution, optimized its performance, and resolved all the bugs on the user side to ensure excellent customer experience;
• We have tuned algorithms for various insurance plans, enabled different ways of renewing contracts, and integrated additional payment methods into the insurance workflow solution, which altogether provided customers with much more freedom in choosing their plan;
• Fively engineers enriched the platform functionality with a robust CRM-like reporting and analytics system with insurance workflow diagrams, as well as added essential 3rd party integrations. These features make the client’s insurance workflow software highly customizable and tailored to various business needs;
• Our team enabled a high level of security of the insurance workflow management system, including payment and renewing contracts procedures, thanks to the following cybersecurity best practices, as well as obligatory authentication and different administrative roles in the system.

Automated Webinar System Challenges

Our client wanted to implement total customization of their platform to make it an ultimate automated webinar system able to cover various business needs. The company was looking for highly skilled backend developers, who are well-versed in PHP, familiar with front-end tech stack, and able to provide databases management to strengthen their engineering team. The new platform should be able to create multiple webinars, broadcast and prerecord them, send automatic notifications, quickly create landing pages, provide customer analytics, and more. For this project implementation we needed to reach the following goals:

• Help to manage the project and estimate the scope of tasks
• Create a wholly customizable content platform for webinars
• Enable on-site registration, creation of landing pages, and multi-functional chats
• Implement the ability to broadcast, prerecord and multiply webinars
• Enable creating on-demand features and uploading the content directly to the platform
• Set real-time customer analytics on the platform
• Add third-party CRMs integration
• Optimise the site speed, and resolve all the bugs on the user side
• Provide technical and maintenance support for the system

WebinarNinja needed ingenious specialists, able to solve out-of-the-box web portal development tasks, implement an impressive list of the new platform features, fix arising bugs, and optimize the site speed. The important factors, among others, were proficient English skills and the fitting time zone of the developers. After a long period of searching for the fitting engineering team, the client has come upon our company profile and has an interview with our developers. They checked our expertise, make sure that we had the professional level they needed, and chose our custom development company for this project. That’s how our fruitful collaboration on web platform customization started in October 2019.

How Fively Helped WebinarNinja

During this digital platform customization process we provided not only professional development services and well-commented and tested code. We also held top-tier management of the project at all its stages. We estimated the scope of tasks, set deliverable deadlines, helped to manage the project. We have also communicated with the rest of the client’s team, analyzed the complexity of features of this website for webinars, proposed an optimized project architecture, as well as fixed arising bugs at a moment’s notice if needed. To be short, that’s how our project looked like:

• Project Architecture: To create this customized webinar platform we used PHP7 and Laravel framework for the backend, AWS as cloud infrastructure, and MySQL as a database service. We also worked closely with the client’s Front-end team, using JavaScript.
• Team Structure: We implemented the given scope of the project’s goals thanks to the client’s team extension with 2 of our backend specialists, who are also familiar with front-end tasks.
• Communication tools: We used Jira for task status tracking and management, and Basecamp and Slack for a quick discussion of any initiatives and possible changes in the project. We also did a daily standup to provide clear communication, which was especially valuable for the client, as their team is 100% remote.

These technical and workflow management decisions allowed us to successfully cover all the projects’ goals, stay flexible, and turn the clients’ platform into one of the best websites for webinars.

What Web Platform Customizations We Provided

As a result of our fruitful collaboration with the client, we did a whole rehaul on the client’s automated webinar system, and provided it with a bunch of new smart features:

• We have enriched the platform functionality greatly, setting up personalized settings for web platform customization. Now it has on-site registration, creation of landing pages, and multi-functional chats features during webinars, making them fully customizable and tailored to the client’s needs;
• We enabled the customized webinar platform with the ability to broadcast, prerecord and multiply webinars, as well as create on-demand features and upload the content directly to the platform. It has given its customers an unprecedented level of freedom during webinars, and turned the platform into one of the best websites for webinars;
• Fively experts set real-time customer analytics on the platform, as well as added the ability to use third-party CRM integrations, turning this website for webinars into a CRM-like customer content marketing platform, which has no competitors on the market;
• Our engineers optimized the speed of the client’s website for webinars, resolve all the bugs on the user side, and set patch replays to make in the best content customer experience platform on the market. We have also provided a high level of security during webinars thanks to the login procedure and different administrative roles in the system.

What Is IAM Automation?

Identity and access management (or IAM) system is a secure password management software that is used by many companies to create strong passwords, safely store and manage them without a hitch.

As a rule, such IAM automation tools are used to streamline business processes associated with routine access controls procedures and time-consuming distribution of access privileges in order to completely eliminate any possibility of some human error.

IAM software is the pillar of cybersecurity for many modern-day companies that use cloud-based applications. In cases when an employee deals with a dozen of web services on a daily basis, the temptation is extremely strong to utilize simple passwords that are easy to remember or even reuse some oldy-moldy password that is used for a bunch of other accounts.

Storing passwords in an inappropriate place, such as a document on a computer's desktop, can pose a dire threat to private data as well. Thus, even the strongest password could be stolen, and all best endeavors would go down the drain.

Of course, such negligence may create a maze of vulnerabilities that hackers will certainly exploit to gain access to internal data. Fortunately, there are some IAM software solutions that could save the day.

The Challenges of IAM Automation Tools Development

We started working with Uniqkey to build an unparalleled and feature-rich B2B password manager that could become a real breakthrough in the cybersecurity industry.

The main reason Uniqkey's managers made up their minds to team up with Fively was that they couldn't find developers who could surpass our level of expertise and professional attributes. Having considered these criteria to be vital when it comes to developing cybersecurity products, the owners of Uniqkey decided that our reliable team of software engineers would be the best choice available.

The major challenge was to develop a really smart identity and access management tool that can securely store credentials and use them for login to any web platform and service. We sought to build a robotic process automation identity access management software that would be better than just an ordinary IAM system and provide the end-user with a comprehensive set of handy tools for secure storage and convenient use of passwords.

Since it is a B2B product, our task was to think over how to make this particular software solution friendly for corporate use and eminently suitable for any business, regardless of the industry and other factors.

Did we manage to do it? - We did it like a charm

How Fively Helped Uniqkey Create an Innovative IAM Solution

Automation in identity and access management is a crucial component that can accelerate the digital transformation process and help businesses manage access to their accounts even more effectively and timely.

What is more important, Uniqkey does not have to worry about data leaks and other threats to their cybersecurity if they have a reliable and user-friendly IAM solution that allows employees to have easy access to all the cloud services and web platforms they need to deal with.

Just such a product we have created, working meticulously hand in hand with Uniqkey. To put it in a nutshell, months of our collaborative efforts have resulted in the cutting-edge robotic process automation identity access management software, which is available for use on a wide range of devices, including smartphones and desktop computers.

Another big draw of this all-in-one product is that it supports multi factor authentication, which greatly reduces the chances of passwords getting into the hands of the wrong people. We've also implemented a password analysis feature that comes in handy in cases when user passwords turn out to be too weak or pretty reused.

Taking all these factors into consideration, it's no surprise that the project broke into the big time fairly soon. Today, Uniqkey is recognized by a number of top-tier companies all around the globe. The startup has won some prestigious awards in the field of innovation at home as well.

Do not forget that for the entire time of its operation, this password management software has made a significant contribution to the identity automation industry and saved thousands of user accounts from cyber intruders.

The Result

Summing up the results of our cooperation, our engineers have done a brilliant job and developed a truly advanced password management software, which right now stands sentinel over dozens and dozens of businesses, securely protecting their accounts on the Internet from swarming cyber threats.

Working hand in hand with Uniqkey, we have created an identity management system that is not unreasonably priced and can suit the budgets of small companies and even sole entrepreneurs. At the same time, businesses need this very product badly, as they're beginning to take their cybersecurity more seriously. In view of this, reliable software for identity and access management automation, namely the solution developed by our engineers, is gradually becoming the core element upon which the security of entire companies in and out of Denmark is hinged.

The passwordless authentication solution that was developed in collaboration with Uniqkey is a powerful tool for companies of any size, which will save some precious time for your employees without compromising the security of your business.

The Challenges of Insurance Claims Processing Automation

Managers from Zentist checked in with us to create a top-notch insurance claims automation solution for B2B insurance agencies and dental clinics. They chose to go with Fively not only because in San Francisco it was extremely complicated to hire great programmers as quickly as the product roadmap required, but also because they were utterly impressed by our extensive expertise and totally satisfied with our relevant experience.

The main goal of our collaboration was to create a smart tool that will make straight-through processing in insurance a reality. Having completely eliminated any human interaction from the B2B claims handling process, we expected to modernize the customer service, ensure the protection of customer data, and meet even the highest customer demands.

Once we got to work, claims automation in insurance would never be the same again.

How Fively Helped Zentist Enrich Customer Experiences

Insurance companies can quite easily optimize their workflow with a solution devoted to insurance claims process automation. The ability to maximize time on routine tasks and at the same time track the results of automated processing opens up great opportunities for improving the quality of service and, as a result, improving customer engagement and customer satisfaction rates.

It was the very idea that the founders of Zentist came up with. As we see now, they’ve backed the right horse. They also made the right decision, having turned to Fively in order to get a solid technical foundation for their advantageous project.

Finding its niche at the intersection of fintech and healthcare technology, the insurance claims automation startup has achieved recognition and become a highly sought-after product.

According to our customers and owners of Zentist, the project can be considered wildly successful. The software for automation in insurance claims handling, developed with the direct involvement of our engineering team, turns out to be very profitable and delights their customers, who in turn trumpet an exceptionally positive user experience.

The Results

Looking back to reflect on the results of several months of work, we can say that we have come up with a non-fungible and really noteworthy tool for the automation of insurance claims in the dental industry.

We've designed and engineered the only dental billing insurance platform that makes the best use of sophisticated machine learning algorithms and AI-driven workflow automation to streamline the insurance revenue cycle management process.

Understanding every little nuance of the future product and paying due attention even to the minor details, we worked not just as an addition, but as part of an in-house development team. However, functioning as a remote software development team, our experts successfully implemented both internal and external tools and backend for those.