Medical Resource Management Application: AviMedical

The Challenges of CRM Customization and Configuration

Modern business often relies on customizable CRM systems. Such solutions help companies to organize and accelerate many business processes related to customer service and customer experience. Present-day CRM apps are must-have applications for sales and marketing departments that are struggling to keep customers engaged and the entire business running.

What is CRM customization? The answer is quite simple. It often turns out that off-the-shelf systems need to be fine-tuned to become a great fit for all business requirements. In addition, with the passing of time, even once cutting-edge applications outlive their usefulness. Therefore, businesses turn to software companies that provide CRM customization and configuration services to blow the dust off their legacy CRM software.

In such cases, the development team needs to determine which strategy is best: updating an old piece of software or building a brand-new one from scratch. In the case of Volt, we tried to strike a compromise.

How Fively Helped Volt to Track Purchases

We started working with Volt in 2019. The event company already had a CRM system at its disposal, however, it was decided to upgrade it to give the sales teams more wiggle room and make the sales process even more efficient.

Our CRM software customization capabilities are not limited to custom UI implementation. So before proceeding to code writing, the engineers carefully studied the old system. We were thinking about how to track purchases in a more thoughtful way. We also reflected on how to arrange the management of leads contacts more meaningfully to provide our clients with a product having flawless architecture. When we had the design and the roadmap ready, our frontend and backend engineers started developing a new customizable CRM.

This was not our first ERP and CRM software customization project, so we understood how important it is to make the final product convenient for the end-user. We have worked closely with Volt’s employees to build customizable CRM software that will be neatly tailored to truly improve team performance.

Our cooperation lasted for a whole year. Leaving the best that was in the old system, we have thoroughly redone everything else. At the end of the day, Volt got a state-of-the-art CRM platform that was beyond reproach.

The Results of Our Cooperation

A completely redesigned CRM application has become the result of our 11-month-long joint work. Now, this powerful system is used at the 10 largest open-air events in Northern Europe such as Roskilde Festival, Copenhell, Northside, and Smukfest.

At the biggest festivals that Volt deals with, the number of visitors often exceeds 100,000 people. However, after our CRM customization, the robust software withstands all challenges like a breeze and helps Volt keep in touch with the customers again.

The company is growing in leaps and bounds. Today, Volt provides its charging services to an expanding number of open airs. And our feature-packed CRM system, which increases the accuracy of forecasting reports by up to 40%, helps them take their next well-thought-out steps in business.

Our history of cooperation with Volt is a clear example of how ERP and CRM software customization services can unleash the full potential of a business.

What Is IAM Automation?

Identity and access management (or IAM) system is a secure password management software that is used by many companies to create strong passwords, safely store and manage them without a hitch.

As a rule, such IAM automation tools are used to streamline business processes associated with routine access controls procedures and time-consuming distribution of access privileges in order to completely eliminate any possibility of some human error.

IAM software is the pillar of cybersecurity for many modern-day companies that use cloud-based applications. In cases when an employee deals with a dozen of web services on a daily basis, the temptation is extremely strong to utilize simple passwords that are easy to remember or even reuse some oldy-moldy password that is used for a bunch of other accounts.

Storing passwords in an inappropriate place, such as a document on a computer's desktop, can pose a dire threat to private data as well. Thus, even the strongest password could be stolen, and all best endeavors would go down the drain.

Of course, such negligence may create a maze of vulnerabilities that hackers will certainly exploit to gain access to internal data. Fortunately, there are some IAM software solutions that could save the day.

The Challenges of IAM Automation Tools Development

We started working with Uniqkey to build an unparalleled and feature-rich B2B password manager that could become a real breakthrough in the cybersecurity industry.

The main reason Uniqkey's managers made up their minds to team up with Fively was that they couldn't find developers who could surpass our level of expertise and professional attributes. Having considered these criteria to be vital when it comes to developing cybersecurity products, the owners of Uniqkey decided that our reliable team of software engineers would be the best choice available.

The major challenge was to develop a really smart identity and access management tool that can securely store credentials and use them for login to any web platform and service. We sought to build a robotic process automation identity access management software that would be better than just an ordinary IAM system and provide the end-user with a comprehensive set of handy tools for secure storage and convenient use of passwords.

Since it is a B2B product, our task was to think over how to make this particular software solution friendly for corporate use and eminently suitable for any business, regardless of the industry and other factors.

Did we manage to do it? - We did it like a charm

How Fively Helped Uniqkey Create an Innovative IAM Solution

Automation in identity and access management is a crucial component that can accelerate the digital transformation process and help businesses manage access to their accounts even more effectively and timely.

What is more important, Uniqkey does not have to worry about data leaks and other threats to their cybersecurity if they have a reliable and user-friendly IAM solution that allows employees to have easy access to all the cloud services and web platforms they need to deal with.

Just such a product we have created, working meticulously hand in hand with Uniqkey. To put it in a nutshell, months of our collaborative efforts have resulted in the cutting-edge robotic process automation identity access management software, which is available for use on a wide range of devices, including smartphones and desktop computers.

Another big draw of this all-in-one product is that it supports multi factor authentication, which greatly reduces the chances of passwords getting into the hands of the wrong people. We've also implemented a password analysis feature that comes in handy in cases when user passwords turn out to be too weak or pretty reused.

Taking all these factors into consideration, it's no surprise that the project broke into the big time fairly soon. Today, Uniqkey is recognized by a number of top-tier companies all around the globe. The startup has won some prestigious awards in the field of innovation at home as well.

Do not forget that for the entire time of its operation, this password management software has made a significant contribution to the identity automation industry and saved thousands of user accounts from cyber intruders.

The Result

Summing up the results of our cooperation, our engineers have done a brilliant job and developed a truly advanced password management software, which right now stands sentinel over dozens and dozens of businesses, securely protecting their accounts on the Internet from swarming cyber threats.

Working hand in hand with Uniqkey, we have created an identity management system that is not unreasonably priced and can suit the budgets of small companies and even sole entrepreneurs. At the same time, businesses need this very product badly, as they're beginning to take their cybersecurity more seriously. In view of this, reliable software for identity and access management automation, namely the solution developed by our engineers, is gradually becoming the core element upon which the security of entire companies in and out of Denmark is hinged.

The passwordless authentication solution that was developed in collaboration with Uniqkey is a powerful tool for companies of any size, which will save some precious time for your employees without compromising the security of your business.