Safari

Safari Extension Development Services

Fively provides Safari Extension Development services to shift working in the browser to a brand⁠-⁠new level. We develop customized functionalities and user⁠-⁠friendly design for your browsers that facilitate the effectiveness of workers and increase business efficiency.

Safari Extension Development Services We Provide

Be it a start⁠-⁠up or a large company, our team of web developers is ready to create an immaculate and personalized Safari extension solution. Let's find out what exactly we can do for you.

Gears

Safari Extension Consultation

We keep track of all the latest technological advancements in web development and can help you to choose the right tech stack and project architecture, and estimate the development and maintenance costs.

Management

Safari Extension Development

Our experienced web developers will build the custom software units you need for your convenience and business growth.

Integration

Safari Extension Refactoring

We redesign the legacy Safari extensions and turn them into modern Safari app extensions to tailor a browser’s functionality to your business needs.

Case Studies

We go far beyond the ordinary. Fively builds Safari extensions that open new horizons for enterprises. Explore a showcase of the complex work we’ve done for others to learn what we can do for you.

About Uniqkey

Uniqkey is a cybersecurity company headquartered in Denmark. The company is engaged in providing identity and access management automation services based on cloud technologies.

Today, Uniqkey's IAM solutions are very popular with small and medium-sized businesses, both at home and abroad.

Country

Denmark

industry

Cybersecurity

timeline

27 months

team

1-5 developers

Tech stack

React
Angular

6

layers of encryption

4x

faster log in process

3,000+

users in Chrome Web Store only

Need Help With a Project?

Drop us a line, let’s arrange a discussion

What Is IAM Automation?

Identity and access management (or IAM) system is a secure password management software that is used by many companies to create strong passwords, safely store and manage them without a hitch.

As a rule, such IAM automation tools are used to streamline business processes associated with routine access controls procedures and time-consuming distribution of access privileges in order to completely eliminate any possibility of some human error.

IAM software is the pillar of cybersecurity for many modern-day companies that use cloud-based applications. In cases when an employee deals with a dozen of web services on a daily basis, the temptation is extremely strong to utilize simple passwords that are easy to remember or even reuse some oldy-moldy password that is used for a bunch of other accounts.

Storing passwords in an inappropriate place, such as a document on a computer's desktop, can pose a dire threat to private data as well. Thus, even the strongest password could be stolen, and all best endeavors would go down the drain.

Of course, such negligence may create a maze of vulnerabilities that hackers will certainly exploit to gain access to internal data. Fortunately, there are some IAM software solutions that could save the day.

The Challenges of IAM Automation Tools Development

We started working with Uniqkey to build an unparalleled and feature-rich B2B password manager that could become a real breakthrough in the cybersecurity industry.

The main reason Uniqkey's managers made up their minds to team up with Fively was that they couldn't find developers who could surpass our level of expertise and professional attributes. Having considered these criteria to be vital when it comes to developing cybersecurity products, the owners of Uniqkey decided that our reliable team of software engineers would be the best choice available.

The major challenge was to develop a really smart identity and access management tool that can securely store credentials and use them for login to any web platform and service. We sought to build a robotic process automation identity access management software that would be better than just an ordinary IAM system and provide the end-user with a comprehensive set of handy tools for secure storage and convenient use of passwords.

Since it is a B2B product, our task was to think over how to make this particular software solution friendly for corporate use and eminently suitable for any business, regardless of the industry and other factors.

Did we manage to do it? - We did it like a charm

How Fively Helped Uniqkey Create an Innovative IAM Solution

Automation in identity and access management is a crucial component that can accelerate the digital transformation process and help businesses manage access to their accounts even more effectively and timely.

What is more important, Uniqkey does not have to worry about data leaks and other threats to their cybersecurity if they have a reliable and user-friendly IAM solution that allows employees to have easy access to all the cloud services and web platforms they need to deal with.

Just such a product we have created, working meticulously hand in hand with Uniqkey. To put it in a nutshell, months of our collaborative efforts have resulted in the cutting-edge robotic process automation identity access management software, which is available for use on a wide range of devices, including smartphones and desktop computers.

Another big draw of this all-in-one product is that it supports multi factor authentication, which greatly reduces the chances of passwords getting into the hands of the wrong people. We've also implemented a password analysis feature that comes in handy in cases when user passwords turn out to be too weak or pretty reused.

Taking all these factors into consideration, it's no surprise that the project broke into the big time fairly soon. Today, Uniqkey is recognized by a number of top-tier companies all around the globe. The startup has won some prestigious awards in the field of innovation at home as well.

Do not forget that for the entire time of its operation, this password management software has made a significant contribution to the identity automation industry and saved thousands of user accounts from cyber intruders.

The Result

Summing up the results of our cooperation, our engineers have done a brilliant job and developed a truly advanced password management software, which right now stands sentinel over dozens and dozens of businesses, securely protecting their accounts on the Internet from swarming cyber threats.

Working hand in hand with Uniqkey, we have created an identity management system that is not unreasonably priced and can suit the budgets of small companies and even sole entrepreneurs. At the same time, businesses need this very product badly, as they're beginning to take their cybersecurity more seriously. In view of this, reliable software for identity and access management automation, namely the solution developed by our engineers, is gradually becoming the core element upon which the security of entire companies in and out of Denmark is hinged.

The passwordless authentication solution that was developed in collaboration with Uniqkey is a powerful tool for companies of any size, which will save some precious time for your employees without compromising the security of your business.

Kasper Fogh

Chief Technology Officer, Uniqkey

Technology Stack for IAM Development

For Uniqkey, our IAM automation developers have built a whole set of solutions that includes mobile applications for iOS and Android, extensions for popular browsers, and a web app. The following technologies were used:

  • Angular
  • React

Success Stories

We create not only identity and access management automation tools, but also many other complex SaaS solutions for different industries. Check out other successful products developed by Fively!

5/5

client's willingness to refer

3000+

acquired business clients

Identity-Access Management Automation: Uniqkey

Identity-Access Management Automation: Uniqkey

We have created an identity and access management automation system that is recommended for use even by the association of Danish Auditors.

About Uniqkey

Uniqkey is a cybersecurity company headquartered in Denmark. The company is engaged in providing identity and access management automation services based on cloud technologies.

Today, Uniqkey's IAM solutions are very popular with small and medium-sized businesses, both at home and abroad.

Country

Denmark

industry

Cybersecurity

timeline

27 months

team

1-5 developers

Tech stack

React
Angular

6

layers of encryption

4x

faster log in process

3,000+

users in Chrome Web Store only

Need Help With a Project?

Drop us a line, let’s arrange a discussion

What Is IAM Automation?

Identity and access management (or IAM) system is a secure password management software that is used by many companies to create strong passwords, safely store and manage them without a hitch.

As a rule, such IAM automation tools are used to streamline business processes associated with routine access controls procedures and time-consuming distribution of access privileges in order to completely eliminate any possibility of some human error.

IAM software is the pillar of cybersecurity for many modern-day companies that use cloud-based applications. In cases when an employee deals with a dozen of web services on a daily basis, the temptation is extremely strong to utilize simple passwords that are easy to remember or even reuse some oldy-moldy password that is used for a bunch of other accounts.

Storing passwords in an inappropriate place, such as a document on a computer's desktop, can pose a dire threat to private data as well. Thus, even the strongest password could be stolen, and all best endeavors would go down the drain.

Of course, such negligence may create a maze of vulnerabilities that hackers will certainly exploit to gain access to internal data. Fortunately, there are some IAM software solutions that could save the day.

The Challenges of IAM Automation Tools Development

We started working with Uniqkey to build an unparalleled and feature-rich B2B password manager that could become a real breakthrough in the cybersecurity industry.

The main reason Uniqkey's managers made up their minds to team up with Fively was that they couldn't find developers who could surpass our level of expertise and professional attributes. Having considered these criteria to be vital when it comes to developing cybersecurity products, the owners of Uniqkey decided that our reliable team of software engineers would be the best choice available.

The major challenge was to develop a really smart identity and access management tool that can securely store credentials and use them for login to any web platform and service. We sought to build a robotic process automation identity access management software that would be better than just an ordinary IAM system and provide the end-user with a comprehensive set of handy tools for secure storage and convenient use of passwords.

Since it is a B2B product, our task was to think over how to make this particular software solution friendly for corporate use and eminently suitable for any business, regardless of the industry and other factors.

Did we manage to do it? - We did it like a charm

How Fively Helped Uniqkey Create an Innovative IAM Solution

Automation in identity and access management is a crucial component that can accelerate the digital transformation process and help businesses manage access to their accounts even more effectively and timely.

What is more important, Uniqkey does not have to worry about data leaks and other threats to their cybersecurity if they have a reliable and user-friendly IAM solution that allows employees to have easy access to all the cloud services and web platforms they need to deal with.

Just such a product we have created, working meticulously hand in hand with Uniqkey. To put it in a nutshell, months of our collaborative efforts have resulted in the cutting-edge robotic process automation identity access management software, which is available for use on a wide range of devices, including smartphones and desktop computers.

Another big draw of this all-in-one product is that it supports multi factor authentication, which greatly reduces the chances of passwords getting into the hands of the wrong people. We've also implemented a password analysis feature that comes in handy in cases when user passwords turn out to be too weak or pretty reused.

Taking all these factors into consideration, it's no surprise that the project broke into the big time fairly soon. Today, Uniqkey is recognized by a number of top-tier companies all around the globe. The startup has won some prestigious awards in the field of innovation at home as well.

Do not forget that for the entire time of its operation, this password management software has made a significant contribution to the identity automation industry and saved thousands of user accounts from cyber intruders.

The Result

Summing up the results of our cooperation, our engineers have done a brilliant job and developed a truly advanced password management software, which right now stands sentinel over dozens and dozens of businesses, securely protecting their accounts on the Internet from swarming cyber threats.

Working hand in hand with Uniqkey, we have created an identity management system that is not unreasonably priced and can suit the budgets of small companies and even sole entrepreneurs. At the same time, businesses need this very product badly, as they're beginning to take their cybersecurity more seriously. In view of this, reliable software for identity and access management automation, namely the solution developed by our engineers, is gradually becoming the core element upon which the security of entire companies in and out of Denmark is hinged.

The passwordless authentication solution that was developed in collaboration with Uniqkey is a powerful tool for companies of any size, which will save some precious time for your employees without compromising the security of your business.

Kasper Fogh

Chief Technology Officer, Uniqkey

Technology Stack for IAM Development

For Uniqkey, our IAM automation developers have built a whole set of solutions that includes mobile applications for iOS and Android, extensions for popular browsers, and a web app. The following technologies were used:

  • Angular
  • React

Success Stories

We create not only identity and access management automation tools, but also many other complex SaaS solutions for different industries. Check out other successful products developed by Fively!

5/5

client's willingness to refer

3000+

acquired business clients

About Garmentier

Garmentier is a young and ambitious enterprise software company headquartered in Chicago, the USA. They are focused on creating game-changing Chrome extension workflow solutions to help stylists, salespeople, and retailers create a more personalized customer experience.

Their unique platform allows scaling 1:1 customized shopping experience into a beneficial selling technology while leaving a high level of personalization for each customer. Garmentier helps companies and self-employed professionals increase their sales by removing growth roadblocks, increasing the end customers' satisfaction, and creating a new digital selling experience.

Country

the USA

industry

eCommerce

timeline

2+ years, ongoing

team

1-5 engineers

Tech stack

React
Ruby on Rails
Redis

79%

clients valued high personalization

77%

increase in sales

80%

more satisfied customers

Do you have a similar idea?

Get a free estimation!

Challenges of Creating an Invoice Processing Solution

Our client, being a young and ambitious marketplace company, wanted to completely change the way stylists, fashion experts, retailers, and brands collaborate with their customers. They wanted to create an invoice processing workflow system that could provide a 100% personalized and flawless digital experience for each customer, leaving them highly satisfied and wanting to pay more.

For this purpose, they were looking for professional engineers able to strengthen their domestic software team and provide both frontend and backend development for an invoice processing workflow solution. Here is the full list of goals Garmetier’s team wanted to reach as a result of the cooperation in this invoice processing system creation:

  • Develop a Chrome extension for retail services personalization according to the client's; UX vision;
  • Strengthen the in-house client’s team with frontend and backend development;
  • Tune the retail extension layout to make it intuitive and user-friendly;
  • Create a branded website representing the retail extension capabilities;
  • Enable bug-free performance both for the Chrome extension and for the website;
  • Provide technical support of the automated invoice processing workflow tool.

To develop this Chrome extension, Garmentier needed a trusted software vendor, who could integrate quickly into the company’s inner processes. By then, Fively engineers had already successfully worked with the client on creating other custom web applications, and received positive feedback. That’s why they were happy to work with us once more. After a short interview with our frontend and backend developers, Garnentier shared the retail extension project details, and back in October 2020, our fruitful collaboration started.

How Fively Created an Invoice Processing Solution

Fively software team started to work together with Garmetier in-house engineers to develop the game-changing Google Chrome extension for the Retail industry. We followed the best UI/UX practices and used our experience in eCommerce extension development to provide the sales personalization tool with maximum performance and an intuitive layout. During this Chrome invoice extension project, we used the following strategy:

Project architecture. We divided the invoice processing project implementation into two steps: firstly, we accomplished the retail extension development, and then finished with the branded website creation. During both these stages, we used React for the frontend, Ruby on Rails for the backend, and Next.js for both these purposes.

We also used two databases: a relative database PostgreSQL to store the core business data of the application, and an in-memory database Redis to store cache and provide timely enhancements and optimizations.

Team structure. We implemented the full scope of this workflow invoice processing project with 3 of our senior frontend engineers, 1 backend engineer, and 1 full-stack engineer. The whole team had a strong background in the eCommerce domain and deep knowledge in browser extension development.

Communication tools. We used GitHub for project management, and Slack for quick communication in-team and with the client. We also provided Garmentier with regular standups and reports to enable clear communication during this retail extension development project.

Using this strategy, we smoothly and quickly integrated into Garmentier internal development processes, and helped their team to accomplish all the Chrome invoice extension project goals.

Result of the Cooperation with Garmentier

Due to the chosen project architecture, technical stack, team structure, and communication tools, we managed to not only reach all the set project goals and personalized the retail workflow. We contributed insightful ideas and professional feedback that helped the Garmentier team refine their other products and overall technical processes. Only after 11 months of fruitful work were ready to present the results of the project.

  • We created a game-changing and user-friendly retail extension for Chrome according to the client’s unique UX vision. It has intuitive structure, multiple services offered, numerous membership plans, and great customization capabilities for maximum workflow optimization.
  • The created retail extension allowed greatly personalize the way stylers, fashion experts, retailers, and even brands treat customers, and resulted in 80% increase in their clients’ satisfaction rate and in 77% increase in their sales.
  • Our specialists displayed Garmentier’s retail platform business opportunities via a user-friendly and catching branded website. We provided it with an intuitive layout and a user-friendly site map, which helped to get excellent customer experience results.
  • We greatly improved and optimized both the retail extension and the website performance and resolved all the bugs on the user side. The client’s eCommerce website achieved a good score in CoreWebVitals metrics and the highest possible satisfaction rate from the extension's end clients.
  • Fively team continues to provide technical support and maintenance of the invoice processing Chrome extension at the approximate cost and flexible options to ensure the flawless digital experience for each user of the tool.

CTO at Garmentier

Technology Stack

Fively engineers always care about choosing scalable, innovative, and up-to-date technologies for each custom software project. This Chrome extension solution was created using the following technology stack:

  • React
  • Next.js
  • Ruby on Rails
  • Redis
  • PostgreSQL

Success Stories

Our eCommerce software specialists focus on creating intuitive retail extensions that help our clients improve their workflow management and boost KPIs. Feel free to check out more eCommerce solution examples below.

5/5

Garmentier’s willingness to refer

80%

more satisfied customers

A Chrome Extension for Invoice Workflow Processing: Garmentier

A Chrome Extension for Invoice Workflow Processing: Garmentier

Fively created a chrome extension for invoice workflow processing that provided customers with a personalized experience and allowed to increase sales up to 77%.

About Garmentier

Garmentier is a young and ambitious enterprise software company headquartered in Chicago, the USA. They are focused on creating game-changing Chrome extension workflow solutions to help stylists, salespeople, and retailers create a more personalized customer experience.

Their unique platform allows scaling 1:1 customized shopping experience into a beneficial selling technology while leaving a high level of personalization for each customer. Garmentier helps companies and self-employed professionals increase their sales by removing growth roadblocks, increasing the end customers' satisfaction, and creating a new digital selling experience.

Country

the USA

industry

eCommerce

timeline

2+ years, ongoing

team

1-5 engineers

Tech stack

React
Ruby on Rails
Redis

79%

clients valued high personalization

77%

increase in sales

80%

more satisfied customers

Do you have a similar idea?

Get a free estimation!

Challenges of Creating an Invoice Processing Solution

Our client, being a young and ambitious marketplace company, wanted to completely change the way stylists, fashion experts, retailers, and brands collaborate with their customers. They wanted to create an invoice processing workflow system that could provide a 100% personalized and flawless digital experience for each customer, leaving them highly satisfied and wanting to pay more.

For this purpose, they were looking for professional engineers able to strengthen their domestic software team and provide both frontend and backend development for an invoice processing workflow solution. Here is the full list of goals Garmetier’s team wanted to reach as a result of the cooperation in this invoice processing system creation:

  • Develop a Chrome extension for retail services personalization according to the client's; UX vision;
  • Strengthen the in-house client’s team with frontend and backend development;
  • Tune the retail extension layout to make it intuitive and user-friendly;
  • Create a branded website representing the retail extension capabilities;
  • Enable bug-free performance both for the Chrome extension and for the website;
  • Provide technical support of the automated invoice processing workflow tool.

To develop this Chrome extension, Garmentier needed a trusted software vendor, who could integrate quickly into the company’s inner processes. By then, Fively engineers had already successfully worked with the client on creating other custom web applications, and received positive feedback. That’s why they were happy to work with us once more. After a short interview with our frontend and backend developers, Garnentier shared the retail extension project details, and back in October 2020, our fruitful collaboration started.

How Fively Created an Invoice Processing Solution

Fively software team started to work together with Garmetier in-house engineers to develop the game-changing Google Chrome extension for the Retail industry. We followed the best UI/UX practices and used our experience in eCommerce extension development to provide the sales personalization tool with maximum performance and an intuitive layout. During this Chrome invoice extension project, we used the following strategy:

Project architecture. We divided the invoice processing project implementation into two steps: firstly, we accomplished the retail extension development, and then finished with the branded website creation. During both these stages, we used React for the frontend, Ruby on Rails for the backend, and Next.js for both these purposes.

We also used two databases: a relative database PostgreSQL to store the core business data of the application, and an in-memory database Redis to store cache and provide timely enhancements and optimizations.

Team structure. We implemented the full scope of this workflow invoice processing project with 3 of our senior frontend engineers, 1 backend engineer, and 1 full-stack engineer. The whole team had a strong background in the eCommerce domain and deep knowledge in browser extension development.

Communication tools. We used GitHub for project management, and Slack for quick communication in-team and with the client. We also provided Garmentier with regular standups and reports to enable clear communication during this retail extension development project.

Using this strategy, we smoothly and quickly integrated into Garmentier internal development processes, and helped their team to accomplish all the Chrome invoice extension project goals.

Result of the Cooperation with Garmentier

Due to the chosen project architecture, technical stack, team structure, and communication tools, we managed to not only reach all the set project goals and personalized the retail workflow. We contributed insightful ideas and professional feedback that helped the Garmentier team refine their other products and overall technical processes. Only after 11 months of fruitful work were ready to present the results of the project.

  • We created a game-changing and user-friendly retail extension for Chrome according to the client’s unique UX vision. It has intuitive structure, multiple services offered, numerous membership plans, and great customization capabilities for maximum workflow optimization.
  • The created retail extension allowed greatly personalize the way stylers, fashion experts, retailers, and even brands treat customers, and resulted in 80% increase in their clients’ satisfaction rate and in 77% increase in their sales.
  • Our specialists displayed Garmentier’s retail platform business opportunities via a user-friendly and catching branded website. We provided it with an intuitive layout and a user-friendly site map, which helped to get excellent customer experience results.
  • We greatly improved and optimized both the retail extension and the website performance and resolved all the bugs on the user side. The client’s eCommerce website achieved a good score in CoreWebVitals metrics and the highest possible satisfaction rate from the extension's end clients.
  • Fively team continues to provide technical support and maintenance of the invoice processing Chrome extension at the approximate cost and flexible options to ensure the flawless digital experience for each user of the tool.

CTO at Garmentier

Technology Stack

Fively engineers always care about choosing scalable, innovative, and up-to-date technologies for each custom software project. This Chrome extension solution was created using the following technology stack:

  • React
  • Next.js
  • Ruby on Rails
  • Redis
  • PostgreSQL

Success Stories

Our eCommerce software specialists focus on creating intuitive retail extensions that help our clients improve their workflow management and boost KPIs. Feel free to check out more eCommerce solution examples below.

5/5

Garmentier’s willingness to refer

80%

more satisfied customers

Chatbot Development

NDA

About Our Client

Our client is a well-known company located in Europe that provides state-of-the-art solutions based on augmented reality technology. The client’s platform allows hundreds of enterprises to implement modern AR solutions in their software products to deliver digital shoppers more meaningful tools for interacting with numerous goods online.

At this point, our client is a major AR service provider for many big-name brands from completely different business domains.

Country

Europe

industry

Augmented Reality

timeline

28 months

team

1-5 developers

Tech stack

Python
Kubernetes
AWS

65%

of conversations managed by a bot without the engagement of a specialist

10+

world-famed companies as clients

40%

increase in the response rates when using a chatbot

Do you have a similar idea?

Get a free estimation!

The Challenge of Online Chat Assistant Development

A real breakthrough in the world of digital assistants was the emergence of chatbot machine learning technologies. Nowadays, many such automation solutions are based on certain chatbot machine learning algorithms. The rise of chat bot AI assistants solves a number of problems that were beyond the reach of their less advanced versions lacking AI and ML integrations.

Chat assistant apps have come a long way from tongue-tied robots built on keyword recognition patterns to sci-fi-esque models utilizing natural language processing (NLP) technology. Machine learning and chatbots fit like a hand in a glove – together they can break the ice with your customers and keep the business going.

Therefore, it is extremely important for developers to make sure that the client does not even notice that a dialogue is being held by means of a virtual assistant. Today, making an intelligent chatbot truly intelligent is the primary goal and the major challenge for chatbot machine learning engineers to face.

How We Helped an AR Company Enhance Customer Service

The on-demand developers from Fively began the collaboration with the augmented reality company in 2019. Our client was looking for a team of developers that could help them build a complex machine learning chatbot tool to streamline the communication with their customers.

The scope of work for the engineers was not limited to a simple chatbot machine learning project. We had to go the extra mile and create not just a chat bot AI assistant, but a feature-packed toolkit built upon chatbot technology and neural networks.

The future software suite was supposed to provide many options for support and sales departments, such as information about the AR products, vital customer data, info about similar cases, and so on. It was also required to implement a range of integrations with other services, like Zendesk, LivePerson, etc.

The machine learning chatbot solution was built to automate a major part of the interactions with clients and also become a handy reference source for customer care agents. In a nutshell, it was believed that the final product would significantly skyrocket the effectiveness of the departments dealing with buyers.

Indeed, the result surpassed even the boldest expectations since our solution was able to double the productivity rates of the employees.

The Result

It took our engineers a little over 2 years to create a bespoke and truly cutting-edge software product, which now helps one well-renowned augmented reality company from Europe remain on the same wavelength with its customers.

The engineers from Fively were involved in frontend and backend development activities. We also implemented all the required 3rd party integrations and created a user-friendly browser extension for Chrome from ground zero.

The client evaluates the experience of working together with Fively’s virtual chat assistants development team as extremely positive. Our engineers have established themselves as a well-coordinated group of highly qualified professionals with impeccable communication skills.

Being developed with the direct involvement of Fively, this complex chatbot with machine learning functions has become a game-changing tool for the AR company. It helped them harmonize the workflow across several departments of the company at once, reducing the burden on sales and support agents and making access to relatable product and customer info really instantaneous.

Tech Stack for a Chatbot With Machine Learning

In this machine learning chatbot project, our engineers used only steadfast technologies. Take a look at the tools our developers use to build modern virtual assistants:

  • Python
  • Flask
  • PostgreSQL
  • AWS
  • Airflow
  • Kubernetes

Success Stories

Creating this chatbot with machine learning technologies, Fively’s engineers often resorted to Python. Here are some other projects in which we utilized this general-purpose programming language.

5/5

client's willingness to refer

65%

of conversations Managed by a bot without the engagement of a specialist

Machine Learning Chatbot Engineering for an AR Company

Machine Learning Chatbot Engineering for an AR Company

Fively's engineers have provided machine learning chatbot development assistance to a large augmented reality platform headquartered in Europe.

Chatbot Development

NDA

About Our Client

Our client is a well-known company located in Europe that provides state-of-the-art solutions based on augmented reality technology. The client’s platform allows hundreds of enterprises to implement modern AR solutions in their software products to deliver digital shoppers more meaningful tools for interacting with numerous goods online.

At this point, our client is a major AR service provider for many big-name brands from completely different business domains.

Country

Europe

industry

Augmented Reality

timeline

28 months

team

1-5 developers

Tech stack

Python
Kubernetes
AWS

65%

of conversations managed by a bot without the engagement of a specialist

10+

world-famed companies as clients

40%

increase in the response rates when using a chatbot

Do you have a similar idea?

Get a free estimation!

The Challenge of Online Chat Assistant Development

A real breakthrough in the world of digital assistants was the emergence of chatbot machine learning technologies. Nowadays, many such automation solutions are based on certain chatbot machine learning algorithms. The rise of chat bot AI assistants solves a number of problems that were beyond the reach of their less advanced versions lacking AI and ML integrations.

Chat assistant apps have come a long way from tongue-tied robots built on keyword recognition patterns to sci-fi-esque models utilizing natural language processing (NLP) technology. Machine learning and chatbots fit like a hand in a glove – together they can break the ice with your customers and keep the business going.

Therefore, it is extremely important for developers to make sure that the client does not even notice that a dialogue is being held by means of a virtual assistant. Today, making an intelligent chatbot truly intelligent is the primary goal and the major challenge for chatbot machine learning engineers to face.

How We Helped an AR Company Enhance Customer Service

The on-demand developers from Fively began the collaboration with the augmented reality company in 2019. Our client was looking for a team of developers that could help them build a complex machine learning chatbot tool to streamline the communication with their customers.

The scope of work for the engineers was not limited to a simple chatbot machine learning project. We had to go the extra mile and create not just a chat bot AI assistant, but a feature-packed toolkit built upon chatbot technology and neural networks.

The future software suite was supposed to provide many options for support and sales departments, such as information about the AR products, vital customer data, info about similar cases, and so on. It was also required to implement a range of integrations with other services, like Zendesk, LivePerson, etc.

The machine learning chatbot solution was built to automate a major part of the interactions with clients and also become a handy reference source for customer care agents. In a nutshell, it was believed that the final product would significantly skyrocket the effectiveness of the departments dealing with buyers.

Indeed, the result surpassed even the boldest expectations since our solution was able to double the productivity rates of the employees.

The Result

It took our engineers a little over 2 years to create a bespoke and truly cutting-edge software product, which now helps one well-renowned augmented reality company from Europe remain on the same wavelength with its customers.

The engineers from Fively were involved in frontend and backend development activities. We also implemented all the required 3rd party integrations and created a user-friendly browser extension for Chrome from ground zero.

The client evaluates the experience of working together with Fively’s virtual chat assistants development team as extremely positive. Our engineers have established themselves as a well-coordinated group of highly qualified professionals with impeccable communication skills.

Being developed with the direct involvement of Fively, this complex chatbot with machine learning functions has become a game-changing tool for the AR company. It helped them harmonize the workflow across several departments of the company at once, reducing the burden on sales and support agents and making access to relatable product and customer info really instantaneous.

Tech Stack for a Chatbot With Machine Learning

In this machine learning chatbot project, our engineers used only steadfast technologies. Take a look at the tools our developers use to build modern virtual assistants:

  • Python
  • Flask
  • PostgreSQL
  • AWS
  • Airflow
  • Kubernetes

Success Stories

Creating this chatbot with machine learning technologies, Fively’s engineers often resorted to Python. Here are some other projects in which we utilized this general-purpose programming language.

5/5

client's willingness to refer

65%

of conversations Managed by a bot without the engagement of a specialist

About MessageBuy

An advertising eCommerce company that provides personalized patent-pending text messaging software for online retailers and media companies. The text message eCommerce SaaS platform allows retailer companies to engage with the consumers 1:1, upsell on existing orders, drive repeat purchases, and recover abandoned shopping carts via SMS and MMS.

Country

the USA

industry

eCommerce

timeline

1+ year, ongoing

team

1-5 engineers

Tech stack

PHP
AWS
Shopify

40%

growth in consumer conversion rate

78%

increase in customer engagement

50%

raise in Shopify abandoned cart recovery

Need Help With a Project?

Drop us a line, let’s arrange a discussion

The Challenges of a Handy Shopify Extension Development

The client was looking for strong engineer support to strengthen their team and scale the existing server infrastructure: “We are looking for a very experienced back-end engineer to help scale our AWS infrastructure, monitor performance, and get ahead of any potential server issues. This hire will be the front line for all issues and we are hoping to find a long-term member of our team. Our current Engineering team is comprised of a CTO (full stack), Front End Designer, Front End Developer, and three other full-stack engineers.”

Thus, for this browser extension development project we needed not just to build a custom application and set the needed infrastructure from scratch. Our mission was to become an integrated part of the already existing development team and its front line force for reaching the following goals:

  • Help to scope projects and set deliverable dates;
  • Build and scale a shopping service MessageBuy - an extension for Shopify;
  • Arrange SMS shopping cart notifications for users who abandone the cart;
  • Rework clients’ server infrastructure on a Shopify cloud platform;
  • Provide continuous technical and maintenance support;
  • Fix arising bugs and solve any issues, if any.

After all the documentation was signed, we started our fruitful collaboration upon the development and maintenance of a custom Shopify extension MessageBuy, that continues up until now and has impressive results.

How Fively Helped MessageBuy

In this Shopify case study, we provided top-tier management of the project at all development stages: provided precise analysis of the client’s business needs, proposed an optimized team structure, the suiting server architecture, the right tools to provide a smooth deployment process:

Project Architecture: To create this Shopify chrome extension, we decided to use Shopify and AWS platform and infrastructure services, Google and Stripe APIs, and DevOps techniques of agile development and flawless integration.

Team Structure: We analyzed the given scope of the client’s goals, and realized that 1 back-end specialist, requested by the client initially, is not enough for the project. We proposed the team structure optimization, and the client agreed on 3 full-stack and 1 DevOps specialist as the fitting team size.

Communication tools: We used Trello for task status tracking and management and Slack for direct communication with clients on any initiatives.

Post-production support: we arranged qualified technical support of our Shopify Сhrome extension to monitor performance, and get ahead of any potential server issues.

All these improvements allowed us to successfully cover all the client’s goals and get great project results on application work.

Results: Shopify SMS Notifications and Abandoned Cart Recovery

As a result of close cooperation with the client, we have built a shopping notifications service MessageBuy that has the following features:

  • We build an extension for Shopify MessageBuy that optimized the process of marketing and sales communication, made it fully automated in comparison with other shopping notifications services, and saves time on the information processing. It has a free trial and strong customer support.
  • We created a system of automated and personalized Shopify text messages, which involves consumers buying and allows raising sales up to 40% and consumer engagement rate up to 78% thanks to SMS marketing messages.
  • Due to our Shopify cart abandonment software, we’ve made abandoned cart recovery an easy 3-minute setup process that’s fully automated and does not require any human interaction from merchants. Plus, the app can provide you a free 2-weeks audit of why your customers abandone cart notification Shopify and how to minimize this.

Client’s feedback on the quality of our cooperation:

Darren Pierce, CEO at MessageBuy, commented in his review on Clutch “Custom Software Dev for Text Messaging Company” on our close collaboration throughout the year: “The team at Fively provides a service with consistent results and little issues. Their project management style is top-tier. Their team helped us scope projects and set deliverable dates. I was most impressed with their communication. They were happy to get on a Zoom call at any time to talk through anything.” He also marked our quality of software development, schedule of work, cost of our services, and willingness to refer and help as 5 out of 5.

Darren Pierce

CEO at MessageBuy

Technology Stack

We always care about choosing the best fitting software tools and technologies for our projects. At this Shopify case study our specialists decided on the following prominent tech stack:

  • PHP
  • Google API
  • Stripe API
  • AWS
  • Shopify

Success Stories

Fively engineers built out-of-the-box eCommerce solutions using reliable technologies to help companies grow their customer loyalty and raise KPIs. Take a look at these innovative solutions examples.

5/5

MessageBuy's willingness to refer

78%

more engaged customers

A Shopify Case Study. Abandoned Cart Recovery Solution: MessageBuy

A Shopify Case Study. Abandoned Cart Recovery Solution: MessageBuy

A Shopify case study on abandoned cart recovery solution development with personalized SMS notification, that increased consumers' conversion by 40%.

About MessageBuy

An advertising eCommerce company that provides personalized patent-pending text messaging software for online retailers and media companies. The text message eCommerce SaaS platform allows retailer companies to engage with the consumers 1:1, upsell on existing orders, drive repeat purchases, and recover abandoned shopping carts via SMS and MMS.

Country

the USA

industry

eCommerce

timeline

1+ year, ongoing

team

1-5 engineers

Tech stack

PHP
AWS
Shopify

40%

growth in consumer conversion rate

78%

increase in customer engagement

50%

raise in Shopify abandoned cart recovery

Need Help With a Project?

Drop us a line, let’s arrange a discussion

The Challenges of a Handy Shopify Extension Development

The client was looking for strong engineer support to strengthen their team and scale the existing server infrastructure: “We are looking for a very experienced back-end engineer to help scale our AWS infrastructure, monitor performance, and get ahead of any potential server issues. This hire will be the front line for all issues and we are hoping to find a long-term member of our team. Our current Engineering team is comprised of a CTO (full stack), Front End Designer, Front End Developer, and three other full-stack engineers.”

Thus, for this browser extension development project we needed not just to build a custom application and set the needed infrastructure from scratch. Our mission was to become an integrated part of the already existing development team and its front line force for reaching the following goals:

  • Help to scope projects and set deliverable dates;
  • Build and scale a shopping service MessageBuy - an extension for Shopify;
  • Arrange SMS shopping cart notifications for users who abandone the cart;
  • Rework clients’ server infrastructure on a Shopify cloud platform;
  • Provide continuous technical and maintenance support;
  • Fix arising bugs and solve any issues, if any.

After all the documentation was signed, we started our fruitful collaboration upon the development and maintenance of a custom Shopify extension MessageBuy, that continues up until now and has impressive results.

How Fively Helped MessageBuy

In this Shopify case study, we provided top-tier management of the project at all development stages: provided precise analysis of the client’s business needs, proposed an optimized team structure, the suiting server architecture, the right tools to provide a smooth deployment process:

Project Architecture: To create this Shopify chrome extension, we decided to use Shopify and AWS platform and infrastructure services, Google and Stripe APIs, and DevOps techniques of agile development and flawless integration.

Team Structure: We analyzed the given scope of the client’s goals, and realized that 1 back-end specialist, requested by the client initially, is not enough for the project. We proposed the team structure optimization, and the client agreed on 3 full-stack and 1 DevOps specialist as the fitting team size.

Communication tools: We used Trello for task status tracking and management and Slack for direct communication with clients on any initiatives.

Post-production support: we arranged qualified technical support of our Shopify Сhrome extension to monitor performance, and get ahead of any potential server issues.

All these improvements allowed us to successfully cover all the client’s goals and get great project results on application work.

Results: Shopify SMS Notifications and Abandoned Cart Recovery

As a result of close cooperation with the client, we have built a shopping notifications service MessageBuy that has the following features:

  • We build an extension for Shopify MessageBuy that optimized the process of marketing and sales communication, made it fully automated in comparison with other shopping notifications services, and saves time on the information processing. It has a free trial and strong customer support.
  • We created a system of automated and personalized Shopify text messages, which involves consumers buying and allows raising sales up to 40% and consumer engagement rate up to 78% thanks to SMS marketing messages.
  • Due to our Shopify cart abandonment software, we’ve made abandoned cart recovery an easy 3-minute setup process that’s fully automated and does not require any human interaction from merchants. Plus, the app can provide you a free 2-weeks audit of why your customers abandone cart notification Shopify and how to minimize this.

Client’s feedback on the quality of our cooperation:

Darren Pierce, CEO at MessageBuy, commented in his review on Clutch “Custom Software Dev for Text Messaging Company” on our close collaboration throughout the year: “The team at Fively provides a service with consistent results and little issues. Their project management style is top-tier. Their team helped us scope projects and set deliverable dates. I was most impressed with their communication. They were happy to get on a Zoom call at any time to talk through anything.” He also marked our quality of software development, schedule of work, cost of our services, and willingness to refer and help as 5 out of 5.

Darren Pierce

CEO at MessageBuy

Technology Stack

We always care about choosing the best fitting software tools and technologies for our projects. At this Shopify case study our specialists decided on the following prominent tech stack:

  • PHP
  • Google API
  • Stripe API
  • AWS
  • Shopify

Success Stories

Fively engineers built out-of-the-box eCommerce solutions using reliable technologies to help companies grow their customer loyalty and raise KPIs. Take a look at these innovative solutions examples.

5/5

MessageBuy's willingness to refer

78%

more engaged customers

Types of Extensions We Can Develop for Your Business

Creating Safari extensions became one of the sound business practices necessary for everyone whose venture heavily relies on advanced software. Let’s look at some of the bespoke Safari extensions we can augment your browser with.

Ecommerce

eCommerce extensions

We can add features for streamlining auditing, sales management, and even a search for keywords on competitors’ websites to use them for ad campaigns.

Process

Workflow automation add⁠-⁠ons

Sometimes automating business processes becomes a great milestone towards prosperity. We build Safari extensions that make it possible to automate the most onerous tasks.

Payment online

FinTech plugins

We help with making Apple Safari plug⁠-⁠ins for your customers to easily pay online with maximum security, add coupons to their shopping carts automatically, and much more.

Social media extensions

With this Safari extension, you can receive analytics from various social media and stay updated on how many likes, and views your post received on social media.

Password

Password managers

One of the must⁠-⁠have Safari app extensions is a password manager. It stores all your passwords, keeps them under wraps, and lets only you in on the secret.

Real estate

Real estate extensions

We leverage the newest technology to fill your browser with the functionality needed to run a real estate website. Want to add a CRM right to your browser? Easy!

Benefits of Apple Safari Plugins

Not all the problems can be addressed with the prepackaged solutions Apple has built for Safari. Every business is unique, but the benefits they receive from macOS and iOS Safari extension development are common.

Time efficiency

Fast development

Developing a Safari extension is easy and fast to deploy compared to native apps.

Cost management

Cost efficient

The cost of Safari Extension development is much lower than building a web or a native application.

Safari

No extra software

The only thing required is a Safari browser on your device, so no other software is needed.

Marketing

Streamlined marketing

Safari extensions can analyze your SEO campaigns, build backlinks, and keep track of social media.

Workflow

Automated workflow

The incessant flow of tasks can be organized and automated via customized Safari extensions.

Devices

Synced with other devices

Once an extension is installed on one device, it can be synced with the other one via Safari Extension Preferences.

Want to Get a Custom Safari Extension but Don’t Know Where to Start?

Let's begin developing an application for your business in 3 easy steps!

  1. Tell us the idea of your add⁠-⁠on and the vision of the final product.
  2. Provide us your mockups and project requirements.
  3. Take part in our free call to get a consultation and project estimation.
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Our Industry Expertise

With our profound knowledge and experience in building custom web extensions, we became trusted partners for companies of all shapes and sizes in almost every industry.

Media & Entertainment

Give customers the best possible experience with top-market media apps.

Marketing

Get robust marketing automation tools to boost your KPIs and raise sales.

Ecommerce

Get a custom solution to boost your retail business.

Cyber Security

Modern tech is a good basis for safe and sustained development.

FinTech

Even traditional industries require a modern approach.

Real Estate

Bespoke apps are to change the face of the real estate industry.

We Build Extensions for Popular Browsers

Safari is, obviously, an amazing browser but not the only one. Fively provides extension development services for Google Chrome, Microsoft Edge, and Safari.

Chrome

Chrome extension development services

Edge

Edge extension development services

Let's Fly!

Let's have a call and discuss your custom solution.

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Frequently Asked Questions

What is a Safari browser extension?

A browser extension itself is a piece of software that is often referred to as a "plug-in" or an "add-on". It aims to personalize the browsing experience by adding extra features to a browser. In our case, plug-ins perform their functions when installed in a Safari browser. They usually look like icons or a toolbar inside a browser for a user to tap on whenever they want to use their functionality.

What are browser extensions used for?

There are a huge number of browser extensions that serve different purposes.

Some of them are built to track the time a user spends working on a project. Some analyze statistics from all your social media profiles. Some can store all your passwords from different websites.

There are even special Safari extensions that augment an eCommerce website and improve UX and UI to increase customers’ satisfaction.

For example, online business owners often implement AI-driven chatbots as a web extension to help them get closer to their customers.

What’s more, it’s also a web extension that makes it possible to notify users about abandoned carts via personalized SMS and emails and easily recover them.

Increased sales are not the only outcome from such add-ons. Most importantly, they help establish a strong connection with a client and make them feel valued.

By the way, did you know that the beloved Grammarly for checking grammar is a web extension, and the feature of translating websites is also a web extension from Google?

What are the top extensions for Safari?

What’s the most annoying thing you can encounter online? Remembering complex passwords is one of the first that come to mind. This is the reason why password managers are such popular web extensions. They automatically fill the password and login fields and allow you to avoid memorizing long combinations of numbers and letters.

Web Developer Extension for Safari, as the name implies, adds a special toolbar for web developers. Similar developer extensions are also available for Mozilla Firefox, Chrome, and Edge.

Be sure that the extensions you download are from reliable sources, as you can install malicious software under the disguise of an innocent ad-blocker.

Opt for customized Safari extension development services from a decent company to be sure your data is protected and the performance speed is not affected.

Can I use the Safari extension on different devices?

The Safari extension you will make won’t be limited to one device. Beginning with iOS 15, Apple made it possible to install Safari extensions and sync them with other Apple devices with the help of the Safari Extension Preferences button in Settings.

How much should I budget for Safari extension development?

The cost of Safari browser extension development varies according to the number of features and UI/UX you’d like to see in your browser. Maintenance and support for the software units developed by Fively are provided throughout the whole process and are included in the cost.

How long shall I wait for my customized Safari web extension?

Just as with any customized software product, developing a Safari web extension demands the completion of all seven phases of the software development life cycle.

Starting from planning and analysis, the whole cycle will take about six months, but the time and financial resources you invested will pay off in the long run.

Can I create a Safari extension myself?

With enough diligence and dedication, you can build a Safari extension in Xcode by learning all the documentation provided by Apple.

Though it’s, to put it mildly, quite a complex process for newbies to programming, and after hours of failed attempts, the desire to write a plug-in usually evaporates into thin air.

Making a web extension for Safari demands a profound understanding of HTML, JavaScript, CSS, APIs, and all other knowledge that professional web testers, coders, and designers possess.

That’s why it’s better not to waste time and address Fively with the request to make a Safari extension for your business. We’ve learned and practiced for years so that you can unburden yourself and focus on the more important tasks.

Can I turn my website into an app?

Actually, an add-on, or a web extension, can be considered as an app functioning inside a browser. For example, if you want to provide your customers with a more personalized experience, communicate with them via a chatbot, and automate your workflow, building a web extension is the right choice.

Turning a usual website into a web app is another way to indulge your customers with a more sophisticated user experience.

The cost of native app development is very high, which is why many business owners resort to building web apps and web extensions. It’s a much more viable and cost-efficient option, as they’re written in the same programming languages and fast to develop.

Check what kinds of web apps we build up.

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