Virtual Assistant

Virtual Assistant Development Services

Virtual assistant development is a great way to obtain a cutting⁠-⁠edge software solution that could increase engagement rates by up to 90% and boost sales by up to 50%. Moreover, it's as easy as pie to automate the workflows by means of a reliable virtual chat assistant.

What Is Virtual Assistant Software?

In the simplest terms, chat⁠-⁠based virtual assistants are software solutions that recognize human⁠-⁠generated text or voice commands and execute them using embedded functionality. Such solutions are usually based on some AI technologies, which allow them to “self⁠-⁠learn” and “make progress” while in operation.

Case Studies

At Fively, we provide custom chatbot development services for businesses because we understand that a high⁠-⁠tech virtual assistant is a key to impactful customer communication. Below you can find more info about our recent AI virtual assistant software projects.

Chatbot Development

NDA

About Our Client

Our client is a well-known company located in Europe that provides state-of-the-art solutions based on augmented reality technology. The client’s platform allows hundreds of enterprises to implement modern AR solutions in their software products to deliver digital shoppers more meaningful tools for interacting with numerous goods online.

At this point, our client is a major AR service provider for many big-name brands from completely different business domains.

Country

Europe

industry

Augmented Reality

timeline

28 months

team

1-5 developers

Tech stack

Python
Kubernetes
AWS

65%

of conversations managed by a bot without the engagement of a specialist

10+

world-famed companies as clients

40%

increase in the response rates when using a chatbot

Do you have a similar idea?

Get a free estimation!

The Challenge of Online Chat Assistant Development

A real breakthrough in the world of digital assistants was the emergence of chatbot machine learning technologies. Nowadays, many such automation solutions are based on certain chatbot machine learning algorithms. The rise of chat bot AI assistants solves a number of problems that were beyond the reach of their less advanced versions lacking AI and ML integrations.

Chat assistant apps have come a long way from tongue-tied robots built on keyword recognition patterns to sci-fi-esque models utilizing natural language processing (NLP) technology. Machine learning and chatbots fit like a hand in a glove – together they can break the ice with your customers and keep the business going.

Therefore, it is extremely important for developers to make sure that the client does not even notice that a dialogue is being held by means of a virtual assistant. Today, making an intelligent chatbot truly intelligent is the primary goal and the major challenge for chatbot machine learning engineers to face.

How We Helped an AR Company Enhance Customer Service

The on-demand developers from Fively began the collaboration with the augmented reality company in 2019. Our client was looking for a team of developers that could help them build a complex machine learning chatbot tool to streamline the communication with their customers.

The scope of work for the engineers was not limited to a simple chatbot machine learning project. We had to go the extra mile and create not just a chat bot AI assistant, but a feature-packed toolkit built upon chatbot technology and neural networks.

The future software suite was supposed to provide many options for support and sales departments, such as information about the AR products, vital customer data, info about similar cases, and so on. It was also required to implement a range of integrations with other services, like Zendesk, LivePerson, etc.

The machine learning chatbot solution was built to automate a major part of the interactions with clients and also become a handy reference source for customer care agents. In a nutshell, it was believed that the final product would significantly skyrocket the effectiveness of the departments dealing with buyers.

Indeed, the result surpassed even the boldest expectations since our solution was able to double the productivity rates of the employees.

The Result

It took our engineers a little over 2 years to create a bespoke and truly cutting-edge software product, which now helps one well-renowned augmented reality company from Europe remain on the same wavelength with its customers.

The engineers from Fively were involved in frontend and backend development activities. We also implemented all the required 3rd party integrations and created a user-friendly browser extension for Chrome from ground zero.

The client evaluates the experience of working together with Fively’s virtual chat assistants development team as extremely positive. Our engineers have established themselves as a well-coordinated group of highly qualified professionals with impeccable communication skills.

Being developed with the direct involvement of Fively, this complex chatbot with machine learning functions has become a game-changing tool for the AR company. It helped them harmonize the workflow across several departments of the company at once, reducing the burden on sales and support agents and making access to relatable product and customer info really instantaneous.

Tech Stack for a Chatbot With Machine Learning

In this machine learning chatbot project, our engineers used only steadfast technologies. Take a look at the tools our developers use to build modern virtual assistants:

  • Python
  • Flask
  • PostgreSQL
  • AWS
  • Airflow
  • Kubernetes

Success Stories

Creating this chatbot with machine learning technologies, Fively’s engineers often resorted to Python. Here are some other projects in which we utilized this general-purpose programming language.

5/5

Client's willingness to refer

65%

of conversations Managed by a bot without the engagement of a specialist

Case Study

Machine Learning Chatbot Engineering for an AR Company

Fively's engineers have provided machine learning chatbot development assistance to a large augmented reality platform headquartered in Europe.

Chatbot Development

NDA

About Our Client

Our client is a well-known company located in Europe that provides state-of-the-art solutions based on augmented reality technology. The client’s platform allows hundreds of enterprises to implement modern AR solutions in their software products to deliver digital shoppers more meaningful tools for interacting with numerous goods online.

At this point, our client is a major AR service provider for many big-name brands from completely different business domains.

Country

Europe

industry

Augmented Reality

timeline

28 months

team

1-5 developers

Tech stack

Python
Kubernetes
AWS

65%

of conversations managed by a bot without the engagement of a specialist

10+

world-famed companies as clients

40%

increase in the response rates when using a chatbot

Do you have a similar idea?

Get a free estimation!

The Challenge of Online Chat Assistant Development

A real breakthrough in the world of digital assistants was the emergence of chatbot machine learning technologies. Nowadays, many such automation solutions are based on certain chatbot machine learning algorithms. The rise of chat bot AI assistants solves a number of problems that were beyond the reach of their less advanced versions lacking AI and ML integrations.

Chat assistant apps have come a long way from tongue-tied robots built on keyword recognition patterns to sci-fi-esque models utilizing natural language processing (NLP) technology. Machine learning and chatbots fit like a hand in a glove – together they can break the ice with your customers and keep the business going.

Therefore, it is extremely important for developers to make sure that the client does not even notice that a dialogue is being held by means of a virtual assistant. Today, making an intelligent chatbot truly intelligent is the primary goal and the major challenge for chatbot machine learning engineers to face.

How We Helped an AR Company Enhance Customer Service

The on-demand developers from Fively began the collaboration with the augmented reality company in 2019. Our client was looking for a team of developers that could help them build a complex machine learning chatbot tool to streamline the communication with their customers.

The scope of work for the engineers was not limited to a simple chatbot machine learning project. We had to go the extra mile and create not just a chat bot AI assistant, but a feature-packed toolkit built upon chatbot technology and neural networks.

The future software suite was supposed to provide many options for support and sales departments, such as information about the AR products, vital customer data, info about similar cases, and so on. It was also required to implement a range of integrations with other services, like Zendesk, LivePerson, etc.

The machine learning chatbot solution was built to automate a major part of the interactions with clients and also become a handy reference source for customer care agents. In a nutshell, it was believed that the final product would significantly skyrocket the effectiveness of the departments dealing with buyers.

Indeed, the result surpassed even the boldest expectations since our solution was able to double the productivity rates of the employees.

The Result

It took our engineers a little over 2 years to create a bespoke and truly cutting-edge software product, which now helps one well-renowned augmented reality company from Europe remain on the same wavelength with its customers.

The engineers from Fively were involved in frontend and backend development activities. We also implemented all the required 3rd party integrations and created a user-friendly browser extension for Chrome from ground zero.

The client evaluates the experience of working together with Fively’s virtual chat assistants development team as extremely positive. Our engineers have established themselves as a well-coordinated group of highly qualified professionals with impeccable communication skills.

Being developed with the direct involvement of Fively, this complex chatbot with machine learning functions has become a game-changing tool for the AR company. It helped them harmonize the workflow across several departments of the company at once, reducing the burden on sales and support agents and making access to relatable product and customer info really instantaneous.

Tech Stack for a Chatbot With Machine Learning

In this machine learning chatbot project, our engineers used only steadfast technologies. Take a look at the tools our developers use to build modern virtual assistants:

  • Python
  • Flask
  • PostgreSQL
  • AWS
  • Airflow
  • Kubernetes

Success Stories

Creating this chatbot with machine learning technologies, Fively’s engineers often resorted to Python. Here are some other projects in which we utilized this general-purpose programming language.

5/5

Client's willingness to refer

65%

of conversations Managed by a bot without the engagement of a specialist

About AviMedical

AviMedical is a large chain of cutting-edge clinics in Germany. Their medical practices successfully combine traditional approaches and state-of-the-art technologies, providing not only personal appointments with physicians but also telemedicine services.

Nowadays, AviMedical is an innovation-based public health care services provider with 14 offices in Munich, Hamburg, and Berlin.

Country

Germany

industry

HealthTech

timeline

12 months

team

1-5 developers

Tech stack

React Native

14

practices all across Germany

10000+

patient contact their GPs in AviMedical via the mobile app

Top 50

medical applications in AppStore

Do you have a similar idea?

Get a free estimation!

More Than an App for Medication Management

When it comes to the HealthTech industry, the first things that come to mind are usually low-tech mental health apps, similar specialist search solutions, and a whole bunch of different medication management applications that remind you to take pills and provide access to relatable clinical information. In reality, the universe of HealhTech software is much more diverse.

Without underestimating the importance of medication management apps, it’s impossible to deny that these solutions form just the tip of the iceberg. HealthTech is an industry within which much more complex software is being created for medical clinics or even national health systems that are used by hundreds of thousands of people every day.

At Fively, we also do our part in advancing the healthcare industry to improve the quality of medical services globally. One of these important projects is the medical management app for AviMedical.

The Challenges of Medical Human Resource Management

Healthcare providers rely on the rational allocation of resources, as this determines how effectively medical workers can provide care to patients. In no other industry does efficiency play such an integral role as in medicine. Health care professionals, patients, the procedure of time slot allocation – these are all pieces of a large and complex puzzle medical establishments have to deal with.

It is obvious to everyone that the lifesaving time of doctors should not be wasted, and patients should receive proper treatment in a timely manner. Nevertheless, organizing a flawless routine within the clinic is not a trivial task at all.

Medical resource management systems are being developed to address this challenge. Such resource planning platforms allow you to automate many aspects of the workflow, for example, they can handle medical practice management and human resources administration tasks or can assist you to manage medical bills.

How We Helped AviMedical Create a Resource Management App

We started cooperation with AviMedical in November 2020. AviMedcal managers were expanding their already existing development team, so our on-demand developers worked in cooperation with in-house coders.

Our main goal was to build an application from scratch that will become an important part of the medical resource management system. Initially, there was already a design for the future application. We had been working to turn it into reality as a solid app that would be merged with a large resource planning and medical crew resource management platform.

Our mobile application was supposed to become not just a tiny bit in the medical management resources loop, but an essential link between clinics and their patients. So we paid due attention to making the app run like clockwork. Indeed, in this case, an impeccable user experience is a must for patients to be able to quickly and efficiently receive all the required medical care.

The Result

The result of our collaboration is two robust mobile applications for iOS and Android that are capable of dealing with more than 10.000 patients on a day-to-day basis.

Via these applications, the patients of AviMedical can schedule appointments with their physicians and manage them if necessary. To save even more time, patients can fill out all medical questionnaires in the app before going to the clinic itself.

We have also implemented functionality that allows patients to view all laboratory results, medical prescriptions, and other documents related to their health via the app. With convenient access to the data about their conditions, clients will be able to make more informed decisions regarding the necessity for further examinations and treatment.

It is worth noting that the app makes it real for patients to reach out to their doctor at the touch of a button. The only fact that the GPs are literally close at hand can greatly facilitate clarifying all the blind spots and reducing the frequency of visits to the bare minimum

Bruno Monteiro

VP of engineering at AviMedical

Technology Stack for Medical Management App

Here is a list of the main technologies that were utilized during the development of the application for AviMedical:

  • React Native

Success Stories

At Fively, we create unique software solutions for the HealthTech industry with React Native. Take a closer look at the other state-of-the-art products our React Native developers have worked on!

5/5

AviMedical's willingness to refer

More than 10,000

patients contact their GPs in AviMedical via the mobile app

Case Study

Medical Resource Management Application: AviMedical

Fively has developed a cutting-edge custom medical resource management app for a chain of modern practices caring about numerous patients across Germany.

About AviMedical

AviMedical is a large chain of cutting-edge clinics in Germany. Their medical practices successfully combine traditional approaches and state-of-the-art technologies, providing not only personal appointments with physicians but also telemedicine services.

Nowadays, AviMedical is an innovation-based public health care services provider with 14 offices in Munich, Hamburg, and Berlin.

Country

Germany

industry

HealthTech

timeline

12 months

team

1-5 developers

Tech stack

React Native

14

practices all across Germany

10000+

patient contact their GPs in AviMedical via the mobile app

Top 50

medical applications in AppStore

Do you have a similar idea?

Get a free estimation!

More Than an App for Medication Management

When it comes to the HealthTech industry, the first things that come to mind are usually low-tech mental health apps, similar specialist search solutions, and a whole bunch of different medication management applications that remind you to take pills and provide access to relatable clinical information. In reality, the universe of HealhTech software is much more diverse.

Without underestimating the importance of medication management apps, it’s impossible to deny that these solutions form just the tip of the iceberg. HealthTech is an industry within which much more complex software is being created for medical clinics or even national health systems that are used by hundreds of thousands of people every day.

At Fively, we also do our part in advancing the healthcare industry to improve the quality of medical services globally. One of these important projects is the medical management app for AviMedical.

The Challenges of Medical Human Resource Management

Healthcare providers rely on the rational allocation of resources, as this determines how effectively medical workers can provide care to patients. In no other industry does efficiency play such an integral role as in medicine. Health care professionals, patients, the procedure of time slot allocation – these are all pieces of a large and complex puzzle medical establishments have to deal with.

It is obvious to everyone that the lifesaving time of doctors should not be wasted, and patients should receive proper treatment in a timely manner. Nevertheless, organizing a flawless routine within the clinic is not a trivial task at all.

Medical resource management systems are being developed to address this challenge. Such resource planning platforms allow you to automate many aspects of the workflow, for example, they can handle medical practice management and human resources administration tasks or can assist you to manage medical bills.

How We Helped AviMedical Create a Resource Management App

We started cooperation with AviMedical in November 2020. AviMedcal managers were expanding their already existing development team, so our on-demand developers worked in cooperation with in-house coders.

Our main goal was to build an application from scratch that will become an important part of the medical resource management system. Initially, there was already a design for the future application. We had been working to turn it into reality as a solid app that would be merged with a large resource planning and medical crew resource management platform.

Our mobile application was supposed to become not just a tiny bit in the medical management resources loop, but an essential link between clinics and their patients. So we paid due attention to making the app run like clockwork. Indeed, in this case, an impeccable user experience is a must for patients to be able to quickly and efficiently receive all the required medical care.

The Result

The result of our collaboration is two robust mobile applications for iOS and Android that are capable of dealing with more than 10.000 patients on a day-to-day basis.

Via these applications, the patients of AviMedical can schedule appointments with their physicians and manage them if necessary. To save even more time, patients can fill out all medical questionnaires in the app before going to the clinic itself.

We have also implemented functionality that allows patients to view all laboratory results, medical prescriptions, and other documents related to their health via the app. With convenient access to the data about their conditions, clients will be able to make more informed decisions regarding the necessity for further examinations and treatment.

It is worth noting that the app makes it real for patients to reach out to their doctor at the touch of a button. The only fact that the GPs are literally close at hand can greatly facilitate clarifying all the blind spots and reducing the frequency of visits to the bare minimum

Bruno Monteiro

VP of engineering at AviMedical

Technology Stack for Medical Management App

Here is a list of the main technologies that were utilized during the development of the application for AviMedical:

  • React Native

Success Stories

At Fively, we create unique software solutions for the HealthTech industry with React Native. Take a closer look at the other state-of-the-art products our React Native developers have worked on!

5/5

AviMedical's willingness to refer

More than 10,000

patients contact their GPs in AviMedical via the mobile app

About SNAP

SNAP is a unit of Brightree – one of the leading US companies providing software and services for post-acute care. This particular branch deals with patient management services. Their flagship product is a cutting-edge performance management platform that, with the assistance of AI-based technologies, can make complex decisions to automate the patient care process.

The team of engineers from Fively took part in the creation of this tool.

Country

the USA

industry

HealthTech

timeline

26 months

team

1-5 developers

Tech stack

.Net
JavaScript
Redis

> 50%

Of orders are processed not using any manpower

1MM+

Patients received proper care thanks to SNAP

60

Days to see the first evident performance increase

Do you have a similar idea?

Get a free estimation!

The Challenges of a Patient Management Tool Development

There is hardly anyone who will deny the fact that the healthcare industry always grows by leaps and bounds. The public health service has been an ever-living source of innovation for a very long time. The reason for this is the apparent desire to improve patient care and increase patient satisfaction rates.

Nowadays, clinic-to-clinic digitalization does not come as a surprise. All present-day patients have their own electronic health records and therefore no one expects to be faced with an old-fashioned patient record sheet. In the same way, the medical staff relies on some kind of patient management platform when dealing with their administrative tasks and other related duties.

On the other hand, patient self-management tools are gaining popularity, which allows those in need to take care of themselves on their own, without involving a GP. Such state-of-the-art solutions with direct patient engagement have proven to be effective in reducing the workload on the attending physician and giving the patient much greater independence from medical workers. For example, these apps have functionality such as patient-reported outcomes and AI in pain management. Apparently, contemporary eHealth tools cannot do without notification modules and virtual assistants.

One can observe soaring demand for high-quality software in the patient flow management solutions market, which will combine the best technologies and approaches, and will also be able to provide real value not only to the medical staff but also to the patients themselves.

As the result, cutting-edge management apps have become an integral element of any modern medical institution. All medical institutions are trying to integrate the most modern and feature-packed patient management platforms into their workflow. Resilience and privacy are always at the forefront of such software solutions.

There aren't many software companies that have the expertise to build complex applications for healthcare professionals. Fively is exactly the company that creates HealthTech solutions that meet the high standards of the industry. Therefore, Brigtree decided to start developing SNAP, a brand-new AI-powered patient management platform, together with our engineers.

How We Helped SNAP Build a Patient Portal

We started working on SNAP, a company specializing in post-acute-care-related services, in 2019. Despite the fact that this American company is a major manufacturer of HealthTech software, for this game-changing project, they needed to significantly expand the staff of experts at that time. For this reason, they put together a team of experienced engineers with relevant HealthTech backgrounds to begin developing their cutting edge performance management platform. And, of course, it included our brilliant software developers.

The purpose of this cooperation was to create from scratch a unique patient management system that could cover a huge variety of tasks related to patient care and beyond. The main difference from the solutions offered by competitors was the presence of AI-driven functionality that would make this patient relationship management platform pretty smart and somewhat independent. We were directly involved in making the idea of highly automated patient management software a reality.

The experts from Fively worked on the two main elements of the entire complex automation system. Namely, we created from scratch a modern portal for patients and a user-friendly mobile application. Our well-versed programmers have also developed modules for appointment scheduling, real time appointment reminders, medical billing automation scripts, and other functionality for this patient management platform.

It was planned that this platform will allow clinics to improve the quality of patient care, and patients, in turn, will receive exactly the care they need at the moment. An important role in the product being developed was played by the integration of technological solutions based on a data-driven approach. Thus, each stage of treatment would be regulated not only by medical staff but also by intelligent AI scripts. And the same goes for medical record and patient record management procedures – they should be handled by all-seeing Artificial Intelligence as well.

The SNAP system should have not only the functionality necessary for treatment and patient care but also the tools for processing the related documentation. So we also had to implement scripts and modules to automate paperwork in huge volumes in order to save time for real employees of healthcare institutions.

The Results of Our Cooperation

Since SNAP is an extremely large-scale software engineering project, our continuous cooperation with Brightree has been going on for more than 3 years.

Although work on updating and polishing the product is still ongoing, the results of our cooperation are already highly beneficial to many medical institutions. The set of patient management tools called SNAP helps doctors and nurses provide inmates with proper post-acute care.

Our experienced full-stack engineers have built both the web-based portal and the mobile app, which are now essential elements of the SNAP patient management solutions. Both forenamed elements are state-of-the-art and feature-packed solutions that function flawlessly with the rest of the SNAP components, creating a comprehensive cutting-edge management eHealth software ecosystem.

The high-quality and flexible patient management tool can be easily adapted to any clinic or medical practice to significantly increase overall performance in just 2 months. Among other systems represented in the patient flow management solutions market, this product differs in that it has excellent stability of performance and can be used as an all-in-one software suite by various health care providing institutions.

The outstanding quality of the final product and the increasing demand for it allows us and Brightree to consider the project to be extremely successful and the partnership with our developers to be incredibly productive.

Tech Stack for Patient Management Solutions

Our engineers work closely with healthcare practices and know firsthand everything about high-quality medical apps. To build just such trustworthy products, our developers utilize only those technologies that you can safely rely on. So here comes the best tech stack for patient flow management solutions and patient relationship management platforms.

  • ASP.NET Core
  • JavaScript
  • Redis

Success Stories

At Fively, we develop patient flow management solutions and other SaaS software from scratch. Feel free to check out other Software-as-a-Service applications that have been built by our engineers.

5/5

SNAP's willingness to refer

More than 50%

of orders are processed not using any manpower

Case Study

Patient Management Platform: SNAP

Our engineers have developed a patient management platform that makes well-considered decisions based on artificial intelligence algorithms.

About SNAP

SNAP is a unit of Brightree – one of the leading US companies providing software and services for post-acute care. This particular branch deals with patient management services. Their flagship product is a cutting-edge performance management platform that, with the assistance of AI-based technologies, can make complex decisions to automate the patient care process.

The team of engineers from Fively took part in the creation of this tool.

Country

the USA

industry

HealthTech

timeline

26 months

team

1-5 developers

Tech stack

.Net
JavaScript
Redis

> 50%

Of orders are processed not using any manpower

1MM+

Patients received proper care thanks to SNAP

60

Days to see the first evident performance increase

Do you have a similar idea?

Get a free estimation!

The Challenges of a Patient Management Tool Development

There is hardly anyone who will deny the fact that the healthcare industry always grows by leaps and bounds. The public health service has been an ever-living source of innovation for a very long time. The reason for this is the apparent desire to improve patient care and increase patient satisfaction rates.

Nowadays, clinic-to-clinic digitalization does not come as a surprise. All present-day patients have their own electronic health records and therefore no one expects to be faced with an old-fashioned patient record sheet. In the same way, the medical staff relies on some kind of patient management platform when dealing with their administrative tasks and other related duties.

On the other hand, patient self-management tools are gaining popularity, which allows those in need to take care of themselves on their own, without involving a GP. Such state-of-the-art solutions with direct patient engagement have proven to be effective in reducing the workload on the attending physician and giving the patient much greater independence from medical workers. For example, these apps have functionality such as patient-reported outcomes and AI in pain management. Apparently, contemporary eHealth tools cannot do without notification modules and virtual assistants.

One can observe soaring demand for high-quality software in the patient flow management solutions market, which will combine the best technologies and approaches, and will also be able to provide real value not only to the medical staff but also to the patients themselves.

As the result, cutting-edge management apps have become an integral element of any modern medical institution. All medical institutions are trying to integrate the most modern and feature-packed patient management platforms into their workflow. Resilience and privacy are always at the forefront of such software solutions.

There aren't many software companies that have the expertise to build complex applications for healthcare professionals. Fively is exactly the company that creates HealthTech solutions that meet the high standards of the industry. Therefore, Brigtree decided to start developing SNAP, a brand-new AI-powered patient management platform, together with our engineers.

How We Helped SNAP Build a Patient Portal

We started working on SNAP, a company specializing in post-acute-care-related services, in 2019. Despite the fact that this American company is a major manufacturer of HealthTech software, for this game-changing project, they needed to significantly expand the staff of experts at that time. For this reason, they put together a team of experienced engineers with relevant HealthTech backgrounds to begin developing their cutting edge performance management platform. And, of course, it included our brilliant software developers.

The purpose of this cooperation was to create from scratch a unique patient management system that could cover a huge variety of tasks related to patient care and beyond. The main difference from the solutions offered by competitors was the presence of AI-driven functionality that would make this patient relationship management platform pretty smart and somewhat independent. We were directly involved in making the idea of highly automated patient management software a reality.

The experts from Fively worked on the two main elements of the entire complex automation system. Namely, we created from scratch a modern portal for patients and a user-friendly mobile application. Our well-versed programmers have also developed modules for appointment scheduling, real time appointment reminders, medical billing automation scripts, and other functionality for this patient management platform.

It was planned that this platform will allow clinics to improve the quality of patient care, and patients, in turn, will receive exactly the care they need at the moment. An important role in the product being developed was played by the integration of technological solutions based on a data-driven approach. Thus, each stage of treatment would be regulated not only by medical staff but also by intelligent AI scripts. And the same goes for medical record and patient record management procedures – they should be handled by all-seeing Artificial Intelligence as well.

The SNAP system should have not only the functionality necessary for treatment and patient care but also the tools for processing the related documentation. So we also had to implement scripts and modules to automate paperwork in huge volumes in order to save time for real employees of healthcare institutions.

The Results of Our Cooperation

Since SNAP is an extremely large-scale software engineering project, our continuous cooperation with Brightree has been going on for more than 3 years.

Although work on updating and polishing the product is still ongoing, the results of our cooperation are already highly beneficial to many medical institutions. The set of patient management tools called SNAP helps doctors and nurses provide inmates with proper post-acute care.

Our experienced full-stack engineers have built both the web-based portal and the mobile app, which are now essential elements of the SNAP patient management solutions. Both forenamed elements are state-of-the-art and feature-packed solutions that function flawlessly with the rest of the SNAP components, creating a comprehensive cutting-edge management eHealth software ecosystem.

The high-quality and flexible patient management tool can be easily adapted to any clinic or medical practice to significantly increase overall performance in just 2 months. Among other systems represented in the patient flow management solutions market, this product differs in that it has excellent stability of performance and can be used as an all-in-one software suite by various health care providing institutions.

The outstanding quality of the final product and the increasing demand for it allows us and Brightree to consider the project to be extremely successful and the partnership with our developers to be incredibly productive.

Tech Stack for Patient Management Solutions

Our engineers work closely with healthcare practices and know firsthand everything about high-quality medical apps. To build just such trustworthy products, our developers utilize only those technologies that you can safely rely on. So here comes the best tech stack for patient flow management solutions and patient relationship management platforms.

  • ASP.NET Core
  • JavaScript
  • Redis

Success Stories

At Fively, we develop patient flow management solutions and other SaaS software from scratch. Feel free to check out other Software-as-a-Service applications that have been built by our engineers.

5/5

SNAP's willingness to refer

More than 50%

of orders are processed not using any manpower

What Can a Customer Support Virtual Assistant Do for You?

Live chat virtual assistants are awesome tools to make your company more customer⁠-⁠centric. With conversational AI, it's easy to provide your clients with an unrivaled experience and increase their brand loyalty. Here's what else business development virtual assistants can do for your company.

Need Chatbot Development Services?

Let's have a call and discuss your intelligent virtual assistant engineering project.

Boost Engagement With Customer Service and Social Media Chatbots

Сustomer support virtual assistant software could be on the same wavelength with your clients and thus ensure a pleasant customer journey to keep them coming back. At Fively, we provide custom development services for such software solutions from scratch. Look how else chat⁠-⁠based virtual assistants could support your business.

  • Get software that is learning continuously
  • Fine⁠-⁠tune the responses as you wish
  • Provide instant replies around the clock
  • Automate your marketing processes
  • Let an AI social media assistant deal with your media accounts
  • Forget about awkward throwaways – only humant⁠-⁠like lines

Key Industries for Custom Chatbot Development Services

It doesn't matter what business you are running. A virtual chat assistant is a worthwhile investment for any company as it is proficient in multiple languages, provides an impeccable user experience, and is ready to deal with clients 24/7 even at weekends. See what industries most often need assistant development.

Pharmaceuticals

Optimize your workflow and get total data security with automation tools.

Ecommerce

Get a custom solution to boost your retail business.

FinTech

Even traditional industries require a modern approach.

HealthTech

Safeguard public health with creative technologies.

Real Estate

Bespoke apps are to change the face of the real estate industry.

EdTech

Brighten up classrooms with state⁠-⁠of⁠-⁠the⁠-⁠art technologies.

Main Features of a Live Chat Virtual Assistant

The present⁠-⁠day customer support virtual assistant has a wide range of features to offer, beginning with responsive voice control and up to personalized communication patterns driven by machine learning. Below you can find the most requested functionality for digital assistants.

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Frequently Asked Questions

What are the real-life examples of virtual assistants?

As of today, the creation of chatbots of all shapes and sizes is one of the most required types of custom web application development. So you may have come across virtual assistants in one form or another.

For example, one of the low-tech implementations of such a solution is customer support robots that often pop up on the websites you visit. On the other hand, the most state-of-the-art embodiment of this technology can be considered a voice assistant that could grasp voice commands and synthesize the corresponding voice lines as replies. These include such sophisticated bots as Google Assistant, Siri, Cortana, and Alexa.

Do I need virtual assistant software?

Chatbot development services may be of interest to many businesses. The robot can perform routine tasks and increase the capacity of your marketing and sales departments significantly. It's an investment that pays off in no time – many companies report engagement increases of up to 90% and sales skyrocket by 60% depending on the domain.

In addition, chatbot creation can easily become part of a marketplace software development project. Engineers can integrate the digital assistant into your eCommerce platform and as a result, you’ll get a software suite with much more extensive functionality. Such a bundle of products is a good choice because it allows you to immediately obtain a powerful yet well-balanced all-in-one eCommerce website at your disposal.

What are the types of virtual assistants?

All virtual assistants can be divided into several categories depending on the technologies they are based upon. Excluding hybrid solutions, it is customary to distinguish the following 3 types of bots:

Menu-based assistants are the simplest solution since they are built around a decision tree, and all their lines are pre-written. Such solutions are inexpensive to produce and are suitable for entertainment, booking, simple marketing research, and so on.

Keyword-based bots are created using Natural Language Processing technology, which allows them to waive the template-based approach and come up with the responses depending on the keywords. The field of their application is pretty wide. For example, such bots are commonly utilized for comprehensive customer support.

ML-based virtual assistants are expensive and extremely difficult to develop. Such solutions are smart enough to cope with very complex tasks. For example, a well-trained virtual assistant can foster meaningful dialogues with people by referring to its "background experience" and current context.

How much does it cost to develop a custom chatbot?

The cost of building a unique chatbot directly correlates with the functionality you intend to implement. The more feature-packed the bot, the more time and coders it will take to develop. In turn, this affects the price tag as well.

On average, prices for simple chatbots with a minimum set of features start at $30,000. Designing and developing complex solutions with a lot of functions based on machine learning and artificial intelligence may cost you about $60,000.

At Fively, we focus on an individual approach to each client and project. Prior to development, we draw up detailed roadmaps with a meticulously calculated budget. You can also contact us for a FREE consultation – our experienced engineers will estimate the cost of your project and tell you how you can cut the corners to stay within your budget.

How long does it take to engineer a chatbot?

On average, the active phase of chatbot development can last from a couple of months to 6 months. In the case of more sophisticated solutions, engineering can take a year.

A separate phase is the support of the application and the release of its updated versions. At this stage, engineers will refine the bot by taking into account the feedback from actual users and your emerging demands. It can also take several months of work.

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