What Type of a Web Portal Do You Need?

Palina Trokhautsava's Picture
Palina Trokhautsava

Web portals are a great way to make your business more customer-oriented and increase user engagement. Find out which type of B2B portal meets your goals.

Customer-centric is the new black of online business. Clients and partners deserve being the focus of attention. This means quick and flawless customer service and easy access to crucial information on a product, user communities, support. Customers find answers and solve their problems faster using customer web portals without talking to a third party. Would you like to use this approach in your business? It’s time to explore web portal development and look at some customer portal examples in such a case.

What Are Web Portals?

Web portal solutions are a great way to bring together all resources with a single access point. From a technical standpoint, company portals are web-based solutions that contain information from various sources such as emails, articles, online forums and provide it in response to user requests. Unlike websites, web portals are private and intended for specific users who can log in using a specific ID and a password.

If comparing a web portal vs. a platform, these are two different things. A platform is a certain technology used to build your web portal. It helps to provide a web portal with an extended, advanced functionality enriching the standard web stack.

IT Solutions for the Pharmaceutical Industry: DermSource | Fively
Our specialists created a revolutionizing product platform with custom CMS, promoting IT solutions for the pharmaceutical industry throughout the USA.

If you’re thinking about adopting a similar solution for your business, here is what a profitable web portal can do for you:

  • Enable self-service. On customer web portals, clients can search for information related to their urgent issues. In many cases, it’s more effective than creating a ticket, waiting for a support team to respond, and having a voice talk.
  • Improve interaction. You present relevant information in a logical and convenient way so that users don’t have to bounce between an article and a video tutorial. Besides, you may add real-time chats with your agents.
  • Enhance customer engagement. Your customers will feel valued and important as portal users. They get private access to the resources and individual approach while you get gratitude and loyalty.
  • Provide security. A portal is a private location and you allow only verified users to access. It’s a good way to protect user content and personal data.
  • Automate order processing. You get the ability to take orders on a portal and move them automatically to your partner store or warehouse.

Modifications of Web Portals

According to a domain, content strategy, objectives sought, or end-users, we can distinguish different types of web portals. Let’s consider possible modifications from different perspectives.

Need a Project Estimation?

Let's calculate the price of your project with Fively.

B2B Portals and Business Portals

B2B eCommerce is experiencing a shift. Businesses, sellers, and buyers want to streamline their operations, communicate and trade in a secure environment. With the help of eCommerce portal development, you’ll connect all market participants on a single platform.

There are different types of web portals according to the owner, and each of them has its own web portal characteristics:

  • Sell-side. If you are a single buyer selling goods to a large number of buyers, these are the best web portals for you. You’ll be able to cluster up the users and undertake additional trade activities like auctions.
  • Buy-side. When a company buys goods or services from multiple sellers, buy-side types of web portals helps to set the tone. Announce a tender and enjoy procurement activities.
  • Free-standing. If you’re an independent party and don’t have direct participation in transactions, you may consider building a web portal in order to provide independent ratings or reputable databases of buyers and sellers.

Web Portal Characteristics

Business portals can also vary based on the structure and relations of the content presented to the users. Below, there are 2 different types of web portals with relative examples.

Vertical portals. If you want to focus on one business department or industry, vertical eCommerce portals (vortals) are the best for you. Examples include healthcare solutions, sports communities, HR services, or financial management projects. Since business entities seek to differentiate, a vertical portal is a suitable form. At the same time, you may find hundreds of vortals on the same subject.

Horizontal portals. If you’re planning to draw together representatives of different industries and provide users with the option to get aggregated data from numerous resources, this type is for you. A horizontal portal removes the need to register on different platforms and apps in order to collect data or orders. A mega-site like Google is a good horizontal portal example.

A Web Portal Project: Next Steps

When choosing between the best web portal modifications, you need to contemplate many factors and compare your business objectives with technical solutions. If you need a helping hand or a reliable web portal company, Fively is exactly what you’ve been looking for. Let’s talk and we’ll translate your requirements into a smart and profitable B2B web portal.

Need Help With A Project?

Drop us a line, let’s arrange a discussion

Palina Trokhautsava's Picture

Hello! I'm Palina, a content specialist at Fively. In my well-penned articles, you can find many exciting things about modern web development and IT business.

Read more

Success Stories

Our engineers had formed a solid tech foundation for dozens of startups that reached smashing success. Check out some of the most remarkable projects!

ECommerce Platform Development: Sellix

ECommerce Platform Development: Sellix

Our specialists created a revolutionizing solution for eCommerce platform development, which allows building your own custom e-store in several minutes.

Digitalization in the Insurance Domain: Insly

Digitalization in the Insurance Domain: Insly

Fively engineers created a robust platform that enhanced digitalization in the insurance domain for more than 60 countries and 1000 daily users.

Identity-Access Management Automation: Uniqkey

Identity-Access Management Automation: Uniqkey

We have created an identity and access management automation system that is recommended for use even by the association of Danish Auditors.

B2B Insurance Claims Automation: Zentist

B2B Insurance Claims Automation: Zentist

We have developed an insurance claims automation solution, which robotically validates 80% of all insurance claims with no human involvement.

Identity Verification Services Development: Swordfish

Identity Verification Services Development: Swordfish

We built a set of top-market identity verification service apps that fully automated contacts data gathering and management, making it a 1-minute procedure.

Parking App Development Case Study

Parking App Development Case Study

A car parking app development study: Fively created a booking app for businesses that solved the parking problem at the Scandinavian airports.

Daily Prayer Tracker App Development

Daily Prayer Tracker App Development

We created a user-friendly daily prayer tracker app that allows Christian prayers to collaborate, pray and reach common goals, building a like-minded community.

A Marketplace Development Solution: Making a Review Website

A Marketplace Development Solution: Making a Review Website

Fively software specialists took part in making a complex multipurpose review website for a rapidly growing online marketplace company.

A Chrome Extension for Invoice Workflow Processing: Garmentier

A Chrome Extension for Invoice Workflow Processing: Garmentier

Fively created a chrome extension for invoice workflow processing that provided customers with a personalized experience and allowed to increase sales up to 77%.

Data Management Platform for a Real Estate Services Aggregator

Data Management Platform for a Real Estate Services Aggregator

An all-in-one data management platform case study for a household management services and apartment rental platform.

IT Solutions for the Pharmaceutical Industry: DermSource

IT Solutions for the Pharmaceutical Industry: DermSource

Our specialists created a revolutionizing product platform with custom CMS, promoting IT solutions for the pharmaceutical industry throughout the USA.

CMS Development for a Product Ordering Website

CMS Development for a Product Ordering Website

Fively engineers built from scratch a custom CMS for product ordering website, which significantly facilitated the way people and organizations buy water.

Magento CMS Customization: an eCommerce Company

Magento CMS Customization: an eCommerce Company

Fively provided Magento CMS customization services for an eCommerce company to create a brand-new website with recurring payments integration.

B2B Blockchain Platform Engineering: BloXmove

B2B Blockchain Platform Engineering: BloXmove

The team of business analysts and engineers from Fively participated in the creation of a B2B blockchain powered platform for mobility providers.

Machine Learning Chatbot Engineering for an AR Company

Machine Learning Chatbot Engineering for an AR Company

Fively's engineers have provided machine learning chatbot development assistance to a large augmented reality platform headquartered in Europe.

Anti-Fraud Solutions: Data Protection Tool for a Telecommunications Company

Anti-Fraud Solutions: Data Protection Tool for a Telecommunications Company

Discover Fively expertise in anti-fraud solutions: read how we created a cutting-edge data protection analytical tool for a telecommunications company.

Custom Wine and Spirits Website: BaronWines

Custom Wine and Spirits Website: BaronWines

Our engineers have developed an eCommerce wine and spirits website that helps the family-run business sell their best vintages to the world.

A Shopify Case Study. Abandoned Cart Recovery Solution: MessageBuy

A Shopify Case Study. Abandoned Cart Recovery Solution: MessageBuy

A Shopify case study on abandoned cart recovery solution development with personalized SMS notification, that increased consumers' conversion by 40%.

Data-Driven Real Estate Visualization and Property Search Implementation

Data-Driven Real Estate Visualization and Property Search Implementation

Our engineers have built a data-driven real estate platform to help brokers and property owners strike win-win investment decisions in New York.

Financial Management Accounting System Development

Financial Management Accounting System Development

A developed from a scratch financial management accounting system that automated the business owners’ workflow by 70% and helped CEOs make data-driven strategic decisions.

Medical Resource Management Application: AviMedical

Medical Resource Management Application: AviMedical

Fively has developed a cutting-edge custom medical resource management app for a chain of modern practices caring about numerous patients across Germany.

HR Compensation Software Development

HR Compensation Software Development

Our engineers developed modern HR compensation software that automates HR surveys, speeds up calculations, and provides real-time data reports and visualizations.

CRM Customization and Configuration: Volt

CRM Customization and Configuration: Volt

We have provided our CRM customization services to the company, that electrifies dozens of widely-known music festivals all across Europe.

Patient Management Platform: SNAP

Patient Management Platform: SNAP

Our engineers have developed a patient management platform that makes well-considered decisions based on artificial intelligence algorithms.

Insurance Workflow Automation Solution

Insurance Workflow Automation Solution

Fively developed an insurance workflow automation solution that combines all steps from purchasing a policy to filing a claim and makes it a 5-minute procedure.

Web Platform Customization: WebinarNinja

Web Platform Customization: WebinarNinja

Fively has provided web platform customization for #1 rated webinar platform by HubSpot, which makes it real to start your very first webinar in less than 10 seconds.

Let's Fly!

Let's have a call and discuss your custom solution.

Privacy Policy

Thank You

Thank You!

Excited to hear from you! We normally respond within 1 business day.

Oops

Ooops!

Sorry, there was a problem. Please try again.

Signed

Thank You!

Now you are the first to know valuable industry insights and software development trends.

Your Privacy

We use cookies to improve your experience on our site. To find out more, read our Cookie Policy and Privacy Policy.

Privacy Settings

We would like your permission to use your data for the following purposes:

Necessary

These cookies are required for good functionality of our website and can’t be switched off in our system.

Performance

We use these cookies to provide statistical information about our website - they are used for performance measurement and improvement.

Functional

We use these cookies to enhance functionality and allow for personalisation, such as live chats, videos and the use of social media.

Advertising

These cookies are set through our site by our advertising partners.

© 2023. All rights reserved