Custom Workflow Automation Services

Well-arranged workflow binds together the core business departments and their numerous components, removes excessive tasks and cuts on their associated cost, streamlining and automating the whole working process.

Workflow typically consists of the three basic components:

• input - the given data or condition, which acts as a trigger
• transformation - the work or a set of operations done with the trigger
• output - the result or status gained after the work on the trigger is done.

As we mentioned earlier on this page, an effective workflow provides you with:

• smart assets management with access control
• swift and transparent data aggregation
• real-time data modifications in the cloud
• better resources allocation

Being combined in one workflow automation tool, these features lead to boosted effectiveness of the company’s operations.

There are hundreds of workflow examples in each business niche, so here we will give one of the most frequent ones - an example of an eCommerce workflow: A customer makes an order on the company’s website, this data is processed automatically, and then checked by the procurement department. After that, the order is compiled by the company’s workers and sent to the customer by a shipping center. When the order arrives, the customer is notified automatically, and after the customer's confirmation, the order receives the status “success”.

It is a process of workflow optimization by launching a series of automatic program tasks to bring it the most effective and productive form.

Automation of business workflow is a pervasive task consisting not only of developing a software solution but also of scrupulous business analysis before it and the company’s personnel training afterward. It can be divided into the following stages:

1. Company’s workflow analysis and revealing of repetitive and ineffective tasks
2. Definition of the wanted business goals and KPIs
3. Choosing the appropriate workflow automation tool and building the solution
4. Training of the automation solution users
5. Measuring of the KPIs gained
6. Improving the workflow automation app according to the users’ comments and reviews

There can be 4 types of workflow automation systems:

1. fixed automation: it strictly carries out a certain set of tasks and is typically used for discrete mass production, f.e. an automated conveyer belt.
2. programmable automation: it follows commands delivered by a computer program, so the results can vary with the changing instructions. This type is commonly used in mass production that utilizes numerous identical steps like at paper plants.
3. flexible automation: is utilized in computer-controlled flexible manufacturing systems, allowing a more flexible production in domains with high product varieties like textile manufacturing.
4. integrated automation: is entirely handled by computers and control robots with minimal human involvement, where computers can design the necessary parts, fabricate them, and test.

Robotic Process Automation (RPA) is believed to be the simplest workflow automation app, as it requires precise instructions, while data quantities and quality are less important, and often used in workflow automation for small businesses.

There are lots of examples of workflow automation solutions in our daily life, for example:

• Automated subway train
• Appliance-Controlling adapters
• Electric kettle on/off apps
• Chatbots/voice bots in banking, eCommerce, insurance, and other domains

Workflow-as-a-service (WaaS) is a workflow automation platform that serves the users who need to deploy their workflow applications on some third-party cloud-based services.

Despite RPA is believed to be the simplest business workflow automation software, there is one significant difference between them. In traditional workflow automation, a given machine can strictly perform any task or step of some operational process, focusing on automating the flow of work activities, while in RPA, a machine sticks to the front-end of the system, carrying out tasks without having to interact with the back-end for anything, and focuses on automating the current individual work activities.

Enterprise workflow automation solutions allow you to fasten all CRM-related tasks that are currently handled manually, as well as reveal and optimize ineffective and duplicate tasks, saving the company’s resources and time. The examples are numerous: contacting relevant parties, sending welcome and onboarding emails, managing requests to a support center about the arising issues, organizing a business conference, etc.

Personal automation is a type of enterprise workflow automation in which you adopt a custom robot for every person working in the company, so it helps them to get work done by carrying out repetitive or monotonous tasks and save time on the most important ones in their daily work.